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The Latest Breaking News from Thames Water

Thames Water bills woman, 98, for enough water to make 1m cups of tea

Estelle Mendoza, who is on end-of-life care, saw her direct debit rise from £33 to £215 a month

The Guardian - UK

Welsh Water fined £8m by industry regulator Ofwat

While it performed well in some areas in an overall assessment of performance it failed to meet targets on water compliance and interruption to supply

Birmingham Post

Liverpool's United Utilities customers could be paying more for their water

The Liverpool water supplier can now charge customers an additional £24.1 million

Liverpool Echo

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Here’s a bright idea to improve accountability in the water sector

Proposal to make all water firms publicly listed is not a cure-all but would force them to be more transparent

The Guardian - UK

11 water firms ordered to cut bills and repay customers £150million - see full list

Consumers face lower water costs from next April after water firms were told off by regulator Ofwat for missing its targets on things like pollution and sewer flooding

Daily Mirror

Water companies set to repay £150 million to customers over failings

In total, 11 water companies were fined for failings in the last year.

Evening Standard

Thames Water told to cut millions from customers’ bills after fine

Water regulator Ofwat said that the utility companies have been fined for missing targets in areas such as water supply interruptions.

Evening Standard

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Water companies forced to cut £150m from customers’ bills

Thames, Southern and nine other firms penalised after missing targets on pollution

The Guardian - UK

Almost £150million to be taken off customers' water bills

"When it comes to delivering for their customers, too many water companies are falling short, and we are requiring them to return around £150 million to their customers."

Wales Online

Hosepipe ban in place for millions of water customers may not be lifted until next year

Water bosses hoped a hosepipe ban would reduce water demand from 150 litres per person per day to 100, with most of England and Wales still considered in drought

Daily Mirror

The UK's water industry is broken – here's how to fix it

Prolonged periods of intense heat affected large parts of the UK and Europe this summer. These conditions forced parts of the UK into an official drought, with restrictions on water use imposed for the first time since 2012. Despite recent autumnal weather, parts of the country remain firmly in drought.

The Conversation

Further water bans ‘being considered across England as supplies continue to run low’

A ban on non-essential water use could be imposed this month, leaked documents reveal

Evening Standard

Sewage leaked into south London’s River Wandle 40 times in 2021

Labour MP Fleur Anderson has hit out at Thames Water over the incidents

Evening Standard

Conservationists seek judicial review of UK sewage discharge plan

Charity says strategy is unlawful and will allow storm overflows to dump raw sewage for next 28 years

The Guardian - UK

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Daily Mirror

Fury as sewage dump leaves parts of River Thames 'black and disgusting'

Shocking pictures showed the polluted water spreading from the mouth of Deptford Creek, south-east London, into the Thames yesterday

Evening Standard

Local resident hits out at ‘putrid’ sewage outfalls turning Thames tributary brown

Sutton resident Amie Battams said she had seen ‘fatbergs the size of rugby balls’ floating through the River Wandle

Daily Mirror

Families told to 'turn the taps on for 2 minutes' after lead found in drinking water

Lambeth Council made the suggestion in a letter to residents after 60 of 96 flats on an estate in south London tested positive for dangerous levels of lead in the water

Evening Standard

Thames Water: London data centres using drinking water to cool down servers as review launched

Thames Water launches review into data centres using water as hosepipe ban comes into effect

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The Independent UK

Hosepipe ban: Thames Water brings in restrictions affecting 15 million

Over 29.4 million customers across the UK will be banned from using hosepipes by the end of the week

Evening Standard

Thames Water hosepipe ban comes into effect for 15 million customers

The company said water levels in its reservoirs were ‘much lower than usual’.

Daily Mirror

Government urged to 'cut the crap' as 'sewage scandal' threatens Bank Holiday weekend

Beaches across the South of England were closed last weekend as sewage was pumped along the coast. A pipe burst along the River Ray causing a sewage leak that killed off fish stocks

Wales Online

Sewage leak kills thousands of fish in Thames tributary after pipe bursts

The burst pipe in Swindon has led to a near-total wipeout of fish populations in the stretch of river. A similar leak caused fish to be killed in the same area in 2003.

The Guardian - UK

Water companies in England ‘will take 2,000 years to replace pipe network’

Leaked data shows water companies are replacing 0.05% of England’s crumbling pipe network a year

The Guardian - UK

England’s highly paid water bosses rake it in from lucrative second jobs

As sewage is discharged into the UK’s seas and targets are missed, company chiefs use their time on other roles

The Guardian - UK

Londoners plan to create first new wild swimming ponds in 250 years

East London group hopes to raise enough money to turn concrete wasteland by River Lea into a ‘brownfield rainforest’

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