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The Latest Breaking News from Southwest

Southwest Airlines leaders defend tech, schedules and staffing after holiday meltdown

Southwest Airlines’ top executives say the company’s technology, staffing and scheduling plans didn’t fail in late December, even after a holiday meltdown in which 16,700 flights were canceled and the carrier forced the shutdown of two-thirds of its operations.

Tribune News Service

Southwest's CEO and CFO face investors for the first time following the holiday travel deluge

“While I’m not proud of what happened, I am very proud of our people," Southwest CEO Bob Jordan said.

Fortune

Southwest faces investigation over holiday travel disaster as it posts a $220M loss

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

WEKU

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Southwest Airlines bookings slow after holiday meltdown

Southwest Airlines said customers are booking away from the carrier after the December meltdown that resulted in 16,700 cancellations and disrupted holiday travel for millions of travelers.

Tribune News Service

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

Tribune News Service

U.S. investigating December flight cancellations at Southwest Airlines

The Transportation Department is looking into whether the airline scheduled more flights than it could handle during a December storm when 16,700 flights were canceled.

Chicago Sun-Times

US investigating December flight cancellations at Southwest

The federal government is investigating whether Southwest Airlines knowingly scheduling more flights than it could handle in December, when it ended up canceling nearly 17,000 flights

The Independent UK

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Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

The Independent UK

US airlines ranked from worst to best

Delta Air Lines takes top spot with Alaska Airlines second, Southwest remains high despite holiday meltdown

The Independent UK

‘Mayhem in the airport:’ The Southwest Airlines holiday meltdown from those who lived it

As Southwest Airlines spiraled out of control during its 16,700 cancellation holiday meltdown, so did the plans for passenger Brenda Angeles, pilot Seth Kornblum and flight attendant Kristen Loucks.

Tribune News Service

Southwest Airlines comes to a tentative deal with dispatchers union with 17% raises

Dallas-based Southwest Airlines has come to a tentative contract deal with the union representing its 450 dispatchers that would give immediate 17% raises and scheduling improvements, a positive sign for the carrier after a rocky year of labor relations.

Tribune News Service

Southwest is paying their pilots millions in bonuses after cancelling 16,700 flights during a holiday meltdown

The cancellations left thousands of passengers and staff stranded during the holidays.

Fortune

What to do if your flight has been canceled

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

Tribune News Service

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

The Independent UK

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Tribune News Service

Southwest Airlines sending ‘gratitude pay’ to workers after holiday meltdown

Southwest Airlines is sending millions of dollars in ‘gratitude pay’ to workers after the historical meltdown that led to 16,700 flight cancellations in late December.

Tribune News Service

Southwest Airlines pilots’ union calls for ‘historic’ strike vote to ramp up pressure

The Southwest Airlines pilots union is calling for a strike authorization vote in May in the wake of the Dallas-based carrier’s epic holiday meltdown.

The Independent UK

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

The Independent UK

‘Captain Doug for the win’: Mum raves about pilot’s kind act after son flies solo

‘He’s one of my favorite pilots I’ve ever seen,’ says 11-year-old

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Tribune News Service

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

Tribune News Service

Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

Fortune

FAA's ground stop proves business needs a functioning government to thrive

Gridlock and partisan stalemate are not good for business or the economy.

WEKU

Here's the latest on the NOTAM outage that caused flight delays and cancellations

The Federal Aviation Administration said late Wednesday that early work traced the blackout to a "damaged database file."

The Independent UK

Southwest under fire for promoting executives amid flight meltdown that left thousands stranded

Company had a nightmarish holiday season with Biden administration promising to hold it accountable

The Guardian - US

‘It’s been rough’: passengers weather another day of chaos at US airports

From weather disruptions to computer problems to crew shortages, customers are once again caught in travel limbo

Tribune News Service

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

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