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More than 700 sub-postmasters were prosecuted during the scandal, which is the subject of a hit ITV drama

In private hands, the postal service has become a graveyard of management ambitions, beset by discontent and decline. Can yet another new boss save it?

Letters: Kate Billington, Jo Valentine and Sally Bates on the unreliability and declining standards of the postal service

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Delivery times will be affected because Christmas Eve is on a Sunday. So don’t leave it to the last minute

From making the perfect present to finding the cheapest way to send it, here’s how to spread festive cheer on a budget

The special postboxes respond to post with festive tunes such as Jingle Bells, We Wish You A Merry Christmas and Deck The Halls

Royal Mail, the UK’s oldest postal service, has received plenty of bad news in recent weeks. It has been fined for failing to achieve its delivery targets, lost an exclusive deal with the Post Office and recorded operating losses of £319 million – £100 million higher than for the same…

A taxpayer, a pensioner, a benefit recipient and a parent explain how the chancellor’s changes affect them – if they do at all