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The Latest Breaking News from Citizens Advice

Bill payers face £2.4 billion hit from failed energy companies

Bill payers could face a £2.4 billion hit from the energy crisis following the collapse of multiple British energy suppliers, estimates from energy regulator Ofgem suggest.

Evening Standard

UK households could face £2.4bn bill for energy firm collapses

Regulator warns that consumers could end up funding payments to suppliers that took on customers of failed rivals

The Guardian - UK

Energy supplier failures will add another £94 per household to bills, watchdog claims

Total cost of failures will be spread across all households in UK and likely reach between £2.2 billion and £2.4 billion, according to Ofgem

Wales Online

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Failure of energy suppliers will add £2.4bn to bills – Ofgem

More than 30 energy suppliers have gone out of business since the start of last year.

The Independent UK

Energy price cap rise in October could see 14.5m people unable to pay fuel bills

An average family on a prepayment meter could be paying more than £10 a day in December.

Daily Record

Number of UK households with large debts rises by a third

Exclusive: Britons struggled even before winter rise in energy prices and benefits cut, research shows

The Guardian - UK

Attendance Allowance claim form top tips which could help you get up to £358 every four weeks

The DWP could award people over State Pension age either £240 or £358.40 every four weeks in financial support.

Daily Record

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Martin Lewis urges MPs to crack down on bills trick used by energy companies

MoneySavingExpert founder Martin Lewis said the government needs to do more to help Brits pay for soaring energy bills, as Citizens Advice and Scope back calls for more assistance

Daily Mirror

Ethnic minority drivers in England and Wales 'pay £250 more' for car insurance, Citizens Advice claims

The charity has published results of a year-long analysis

Wales Online

Drivers from ethnic minorities 'paying £250 more' for car insurance in England

As part of a year-long investigation, Citizens Advice analysed 18,000 car insurance costs reported by people across England and Wales, and uncovered some concerning disparities

Daily Mirror

Spend a day with me in the eviction court, Mr Sunak, and you’ll understand the ‘cost of living’

If the chancellor raised benefits in line with inflation, it would help those tenants for whom rising bills are the last straw, says Guardian columnist Polly Toynbee

The Guardian - UK

Ethnic minorities are paying more for car insurance than white people

A Citizens Advice investigation has found that the average difference in cost is £250 a year in England and Wales

Wales Online

People of colour may face ‘ethnicity penalty’ on car insurance in England

Citizens Advice mystery shopping suggests ‘shocking’ trend, affecting estimated 754,000 people in certain locations

The Guardian - UK

Motorists paying ‘ethnicity penalty’ for car insurance, says Citizens Advice

People from ethnic minority backgrounds face paying hundreds of pounds more a year than white people typically, analysis by the charity suggests.

The Independent UK

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Birmingham Post

Drivers paying 'ethnicity penalty' for car insurance, Citizens Advice investigation finds

On average, people from ethnic minority backgrounds paid £250 a year more than white people, the report has discovered

Evening Standard

Delivery firm Hermes changes name to Evri after parcel mishandling allegations

The company came last in a delivery firm league table produced by Citizens Advice

The Independent UK

Royal Mail delays affected 15 million people over Christmas, says Citizens Advice

The charity calls for watchdog Ofcom to investigate Royal Mail after two years of Christmas disruption

Daily Mirror

One town still without post due to Royal Mail Covid delays - after 15million affected

New research from Citizens Advice suggests half (54%) of all people went at least a week without receiving any letters. Some 2.5 million people missed important documents

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Wales Online

Royal Mail ‘failed to deliver for second Christmas running’

Citizens Advice is calling on Ofcom to investigate Royal Mail’s performance

Chronicle Live

Inflation at 30 year high as Citizens Advice warns more are running out of money each month

CPI inflation reached 5.5% in January 2022, its highest level since March 1992, as food, energy, and clothing prices soar

Bristol Post

DWP: How to appeal PIP decision if you didn't get it or the award isn't long enough

If you don't think your PIP decision is correct, here is how to appeal

Daily Mirror

Brits 'already drowning' before energy bills rise as food bank use hits all-time record

Citizens Advice warned Chancellor Rishi Sunak has not 'grasped the challenge' of rising energy bills and will have to come back with more help - but DWP chief Therese Coffey refused to say more cash is on the table

Chronicle Live

Poor families relying on Victorian poverty charities for crisis help

Citizens Advice in Newcastle is seeing the highest-ever number of people seeking help with rising cost of living and spiralling debt

Glasgow Live

Energy price cap: Experts give advice on what to do if you can't afford your bills

Experts at Citizens Advice have given guidance on what steps you should take if you are unable to afford your gas or electricity bills amid surging energy costs

Daily Record

Energy and money advice from top charity for anyone worried about gas and electricity bills

The Citizens Advice network unlocked £147 million for people across the UK in 2021.

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