Leeds is the second-worst city in the whole country for online orders being lost, recent research has found.
Data from Citizens Advice showed that the highest number of complaints about lost and late deliveries were in London - closely followed by Leeds.
This puts Leeds ahead of Manchester, Birmingham and Liverpool, as well as ahead of fellow Yorkshire cities Sheffield and Huddersfield. Both of the latter were in the top 12 cities for complaints about lost deliveries.
Analysis of Citizens Advice data by payment processor Mollie found that more than 1,000 complaints were made to Citizens Advice in 2021 about lost deliveries. Citizens Advice itself announced that between July 2020 and July 2021 more than 5.5m had had a parcel lost or stolen.
Here's the top 10 places for complaints about lost parcels:
- London
- Leeds
- Birmingham
- Birkenhead
- Manchester
- Liverpool
- Bristol
- Nottingham
- Leicester
- Sheffield
Do you think a lot of deliveries are lost in Leeds? Have your say in the comments!
Residents in Wakefield seem to be luckier though - as the research found very few complaints were made to Citizens Advice from there.
Both shoppers and businesses find delivery losses very inconvenient.
Paul McCaw, managing director of mobile phone accessory company, Subbytech, said couriers have had so many orders over the past year that some have gone missing.
He said: “In my personal experience delivery issues are more frequent with private company couriers. Couriers are in a difficult position though because they’re being swamped with orders due to the ease of online shopping.
“To protect ourselves as a business we use tracked delivery for our larger, more expensive items and provide customers with all of the tracking information. By doing this, customers know we are not at fault because they can see the status of their parcel.
“I can see the need for parcel delivery to grow significantly over the next 5 to ten years as couriers become increasingly busier. In the future many couriers will leave the standard model of road transport and move to new delivery options like drones which will drop an order in someone's back yard or even into their hands.
“If couriers can deliver an order in hours, rather than days, then people will pay a premium for that speed of service.”
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