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The Latest Breaking News from Citizens Advice

Has Ofgem grasped the scale of disconnection of people on prepayment energy meters?

About 3.2 million people ran out of credit and were disconnected last year, Citizens Advice reports

The Guardian - UK

At Citizens Advice, we’re humbled by Guardian and Observer readers’ generosity

Letter: The charity appeal 2022 raised an astounding £1.5m. It will help us support those struggling amid the cost of living crisis, says Clare Moriarty, chief executive of Citizens Advice

The Guardian - UK

Certain groups of people cannot have a prepayment meter forcibly installed by their energy supplier

Ofgem has rules in place that restrict the force-fitting of a prepayment meter under specific household circumstances.

Daily Record

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Guardian and Observer charity appeal closes with more than £1.5m raised

More than 13,000 readers donate to two grassroots charities tackling cost of living crisis

The Guardian - UK

Smart meter warning as people 'forced' to switch to prepayment

If you have a smart meter your supplier can make the switch remotely

Liverpool Echo

‘People know we are on their side’: advisers help those locked out of welfare

When a mother and daughter became destitute, a Citizens Advice centre that will benefit from the Guardian and Observer charity appeal stepped in

The Guardian - UK

The Greater Manchester people being hit with a £25-a-day 'nightmare'

'All our money is going on it'

Manchester Evening News

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Fatal disconnection: how an elderly couple’s deaths shaped UK energy policy

The discovery of the bodies of Gertrude and George Bates at home in 2003 after their gas was cut off prompted new Ofgem supplier safety guidelines. But the dangers for vulnerable people remain

The Guardian - UK

Labour demands end to ‘shameful’ forced installation of prepayment meters

Shadow climate secretary Ed Miliband said it was time to ‘halt this scourge of blackouts by the back door’.

The Independent UK

Call for ban on prepay meters to recover debt as three million families run out of credit

Citizens Advice has seen more people who couldn't top up their prepayment meter than it did in the whole of the last 10 years combined

Chronicle Live

Labour calls for halt to ‘shameful’ forced installation of prepayment meters

Ed Miliband accuses government of ‘dereliction of duty’ and demands extra support for households

The Guardian - UK

Smart meter owners issued warning as ban called for 'forced' switch to prepayment

Citizens Advice found 3.2 million people in Britain on a prepayment meter were cut off in 2022

Nottingham Post

How do prepayment energy meters work and what is being done to stop people being cut off?

Ofgem moves to stop forced installation as penalty for customers falling behind on their bills

The Independent UK

Warning to smart meter owners as ban called on 'forced' switch to prepayment

An estimated 600,000 people were moved onto a prepayment meter last year. And if you have a smart meter, suppliers can make the switch remotely.

Daily Record

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The Guardian - UK

Millions in Britain are choosing between heating and eating. It’s not too late to help them

There is still time to donate to our 2022 appeal and support charities tackling the wave of hunger and poverty that the government has let crash over our communities

The Independent UK

Citizens Advice reveal the number of Britons unable to afford electricity in 2022

Citizens Advice bureau says it saw more people who were unable to top up their meter in 2022 than in the whole of the last 10 years combined

Daily Mirror

Warning after three million people cut off because they couldn't afford their energy bills

Research from Citizens Advice found that 3.2 million people in the UK ran out of credit on their prepayment meter last year because they couldn’t afford to top up

The Independent UK

Three million ran out of prepayment meter credit last year – Citizens Advice

The advisory service said it had seen more people who were unable to top up their meter in 2022 than in the whole of the last 10 years combined.

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The Guardian - UK

Call to end forced installation of UK prepayment meters after millions suffer without power

Report shows 3.2m people disconnected last year as they ran out of credit

The Guardian - UK

Guardian and Observer charity appeal passes £1.25m mark as it enters final week

More than 10,500 donors have so far given to the appeal, helping to support people experiencing hardship and poverty

Daily Record

Attendance Allowance claim form top tips which could help older people get up to £369 each month

More than 1.4million people of State Pension age are receiving either £327.40 or £369.60 each month from DWP.

Manchester Evening News

The support available for HSBC, NatWest, RBS, TSB, Barclays and Santander customers struggling during cost-of-living crisis

There are many ways your bank or building society could help if you’re worried about money or bills this year

Daily Record

Attendance Allowance providing up to £369 each month to nearly 400,000 people living with arthritis

A successful claim for Attendance Allowance may also qualify for a one-off £150 cost of living payment this summer.

Wales Online

What your bank can do to help if you're struggling with cost of living

HSBC, Lloyds, TSB, NatWest, Barclays, Nationwide and others have new measures in place to help with the current crisis

The Independent UK

How can my bank help me through the cost-of-living crisis?

If you’re worried about money and keeping up with bills, don’t forget your bank might be able to help. By Vicky Shaw.

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