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The Latest Breaking News from Teleperformance

‘Don’t allow you to go to the bathroom’: big tech’s call center workers in Greece on strike

Workers at Teleperformance, customer support company for Apple, Google and Netflix, accuse it of union busting and surveillance

The Guardian - US

HR leaders share how they're putting people first in an ever-changing workplace

HR professionals are navigating RTO, AI, cultural changes, and divisive virtual cultural issues.

Fortune

How Aviva, Cisco, and Teleperformance think about AI in the workplace

At a Fortune event, executives from Aviva, Cisco, and Teleperformance discussed how to introduce AI to the workplace while maintaining the trust of their workers.

Fortune

From analysis to the latest developments in health,
read the most diverse news in one place.

France's top CEOs earn 130 times more than their employees, says Oxfam

Anti-poverty charity Oxfam has called for a new law to combat the "indecent" gap between the salaries of France's highest-paid company executives and their staff, after its annual report revealed disparities were growing and an increasing number of people are living on the minimum wage.

Radio France Internationale

Remote customer service jobs: What they pay & how to get one

Remote customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here's where you can look for a remote role at a virtual call center and how to land the job.

The Street

Over 40% of woman workforce in manufacturing sector in India is from T.N. : Minister Palanivel Thiaga Rajan

Tamil Nadu govt. has enhanced maternity leave to 12 months & free bus scheme for women. 42% of India's women workforce in manufacturing sector is from TN. Avtar & Seramount Social Excellence Awards & Male Ally Legacy Awards (MALA) given. 77% of companies in 2023 said diverse workforce positively impacted…

The Hindu

Hundreds of thousands of British travellers failed by Passport Office delays, according to damning MPs’ report

People were unable to travel for family emergencies and lost money due to ‘frustrating’ situation

The Independent UK

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Firm which handled passport hotline lands £322m Universal Credit calls deal

'This is just another example of Government failure, which people up and down the country will pay for.'

Wales Online

French firm fined for passport hotline failures handed £322m Universal Credit calls deal

French company Teleperformance was fined thousands of pounds after passport hotline chaos - but now the Government is paying it millions to handle calls from Universal Credit claimants

Daily Mirror

Ministers knew about UK passport helpline firm’s poor performance a year ago

French multinational was missing targets for calls and emails as far back as May 2021, documents show

The Guardian - UK

Scale of Passport Office 'miserable' backlog exposed as 50,000 Brits wait over 10 weeks

Despite a surge in applications being predicted a year ago as the UK came out of the pandemic, MPs heard there were around 550,000 applications being processed at the end of last month

Daily Mirror

‘Nightmare’ delays, website meltdowns and a staff vacuum — inside the passport fiasco

Endless queues, a staff shortage and families forced to miss funerals, weddings and opportunities to say goodbye. Katie Strick reports

Evening Standard

Homes For Ukraine whistleblower says UK refugee scheme is ‘designed to fail’

Worker claims confused staff are ‘making up response’ to applications and visas are withheld to keep numbers down

People

Palanivel Thiaga Rajan

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