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The Latest Breaking News from Optus

Optus outage: will I be compensated, and what are my rights?

The telco has offered additional data, but the ombudsman says customers may be able to seek other remedies

The Guardian - AU

Optus loses court bid to keep report into cause of 2022 cyber-attack secret

Federal court rejects legal privilege claim over Deloitte’s assessment of breach that affected millions

The Guardian - AU

Optus outage: company’s offer of free data as compensation criticised as ‘hollow gesture’

CEO rules out financial compensation but consumer group chief and small business ombudsman say 200GB offer is ‘token’ and inadequate

The Guardian - AU

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Perth's Optus Stadium has drawn more consumer anger after the outage. Another case of the 'stadium curse'?

Looming over the Swan River in Perth, a shiny sporting structure boldly declares “OPTUS STADIUM Yes”. After the disastrously prolonged communication outage this week, many will have shouted “No”, or other words requiring asterisks in respectable media.

The Conversation

Morning Mail: detention system unravels, Israel ‘rejected’ ceasefire deal, Braverman on the brink

A ruling in a long-running case could lead to dozens of detainees being released; why conservative politicians took an all-expenses trip to the UK

The Guardian - AU

There is still love for the landline phone

Letters to the editor

Newcastle Herald

Anger as Optus data handout offer rings hollow

Optus is being slammed for "inadequate" compensation offered to customers after an outage affected millions of people and small businesses.

AAP

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Optus went down and the smart lights came on. And then Marayke was stranded in bed

The Optus outage was devastating for people with disability like Marayke Jonkers who rely on internet-assisted technology for life’s essentials

The Guardian - AU

Telcos could be forced to let customers roam rival networks during outages under plan Optus opposed

The proposal is similar to changes Canada introduced last year after a lengthy outage nearly identical to the Optus one

The Guardian - AU

Explainer: what is the 'core network' that was crucial to the Optus outage?

This week’s Optus outage affected 10 million people and hundreds of businesses. One of the early reasons given for the failure was a fault in the “core network”. The latest statement from the company points to “a network event” that caused the “cascading failure”.

The Conversation

Afternoon Update: Optus to face Senate inquiry and government review; US strikes Iran-linked site in Syria; and Hollywood actors reach deal

Optus inquiry will centre on handling of outage as well as potential compensation for affected customers

The Guardian - AU

Optus said it didn't have the 'soundbite' to explain the crisis. We should expect better

Asked on Wednesday to explain why Optus broadband and mobile services had been simultaneously knocked out for five hours, its chief executive Kelly Bayer Rosmarin blamed a “technical network fault”, and then added:

The Conversation

The Optus outage was like an old South Park episode – only the serious and costly disruption unleashed was LOLs-free

The consequence of governments selling off critical infrastructure to private companies has just been witnessed by all

The Guardian - AU

$ABC fractures over Gaza, the end of a cricketing era, and an IDF non-briefing$

ABC fractures over Gaza, the end of a cricketing era, and an IDF non-briefing

In this week’s Media Briefs, your correspondent is shut out of an IDF briefing, without his favourite cricket highlights channel to pass the time…

Crikey

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Pedestrian.tv

The Federal Govt Says It’ll Investigate The Optus Outage, Customers Expect Compensation

"It would seem very reasonable for Optus to look at how they can attempt to recompense people for this."

The Guardian - AU

Optus outage: network offers free data to customers as it faces Senate inquiry and government review

Optus will provide eligible customers with 200GB of extra data as compensation, now blaming ‘network event’ for catastrophic outage

Crikey

COVID cuts Australians’ life expectancy

The COVID pandemic has cut life expectancy for Australians but we are still second in the world for males, and sixth for the females.

The Guardian - AU

Morning Mail: Optus faces outage fallout, sharehouses surge in housing crisis, Ivanka Trump testifies

The network outage is the latest setback for the telco after last year’s huge data breach, while cost of living crisis is causing a change in living arrangements

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The Guardian - AU

Optus confirms ‘network event’ behind outage – as it happened

This blog is now closed.

AAP

Optus offers free data as outage scrutiny intensifies

Optus has offered its customers 200GB of data for the holiday season after a mass outage affected millions of Australians.

The Guardian - UK

Half of Australia left without internet or phone as Optus crashes

10 million people are cut off, train systems fall down and businesses cannot make sales in outage lasting hours

Newcastle Herald

The lesson we learnt from the Optus crash when, for a brief moment, cash was king again

Small businesses are the first to feel the pinch when the EFTPOS becomes a paperweight.

The Independent UK

Optus outage cuts mobile and internet access for millions of Australians

Exact reason for outage remains unknown as minister points to possible ‘deep fault’ within Optus network

Evening Standard

Optus outage: Millions affected as Australia's second largest telecommunications network goes down

Payment, transport and health systems were thrown into chaos, with 40 per cent of Australians unable to use phones or internet

The Guardian - AU

Optus network outage may have been caused by same issue that brought Facebook down in 2021

Australian IT company says ‘configuration issue’ may have been behind nationwide outage

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