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The Latest Breaking News from Government Services

Narrowing window for release of secret robodebt section

The window to publish the secret sealed section of the robodebt report before this term of parliament is up next year, is becoming slimmer.

Services Australia targets call wait times with 3000 extra staff

Services Australia targets call wait times with 3000 extra staff

About 500 staff will be in Canberra.

The Canberra Times

Security to be stepped up after public servant stabbing

Security to be stepped up after public servant stabbing

Government Services Minister Bill Shorten has unveiled a security overhaul following a May attack on a frontline welfare staffer.

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Climate change a recipe for disaster

Treasurer Jim Chalmers says Australia is a ‘global leader’ in dealing with climate change despite its cost to the country put at $423 billion over 40 years, and in 2019 then-government services minister Stuart Robert paid $191 million for a welfare payment calculator that could calculate only one type of…

Shorten flags consequences for robodebt enablers

The robodebt royal commission exposed a "soullessness" within senior parts of the public service which shocked Government Services Minister Bill Shorten.

'Inhumane' debt collection of welfare overpayments ends

The federal government will no longer use third-party debt collection agencies for welfare overpayments following lessons learned from the robodebt debacle.

Bill Shorten’s ‘funny’ Valentine

The government services minister and others used Valentine’s Day to do what politicians always do: trying to be wacky and likable. It didn’t work.

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Digital wallet for government services on the cards

Digital wallet for government services on the cards

An audit into the myGov app, which houses services like Medicare and Centrelink, has recommended making it a one-stop digital wallet for identification.

Services Australia digital experience 'likely to get worse' with contractor cuts: Fletcher

Services Australia digital experience 'likely to get worse' with contractor cuts: Fletcher

At least 400 contractors were told their employment was ending on December 2.

The Canberra Times

Burmese migrant steps in as digital literacy gap leaves people exposed to disadvantage

Burmese migrant steps in as digital literacy gap leaves people exposed to disadvantage

Burmese migrant Lat Aung Nanghee moved to Australia in 2013 and found it difficult to access government services online. He is making sure others don't have the same experience.

Sick leave before virus payment: Shorten

Sick leave before virus payment: Shorten

Government Services Minister Bill Shorten says workers will have to use sick leave but not holiday entitlements before claiming the pandemic payment.

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