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The Latest Breaking News from FOS

Ombudsman service is handling more than 60,000 motor finance commission cases

The number of cases represents ‘quite a significant block of work’ MPs on the Treasury Committee were told.

Evening Standard

Financial ombudsman to charge claims management firms £250 to refer a case

The move aims to make funding arrangements fairer and encourage professional representatives to submit better-evidenced complaints, the service said.

Evening Standard

Financial Ombudsman Service chief quits months after Reeves’ call for reform

Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal.

The Independent UK

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Scams and fraud expected to account for a third of cases taken to finance ombudsman this year

The Financial Ombudsman Service encouraged those affected to step forward to help solve ‘complex’ cases

The Independent UK

Scams set to account for third of banking and loan cases in 2025-26 – ombudsman

The Financial Ombudsman Service said crimes can be complex and incredibly convincing, and no-one should be afraid to come forward.

Evening Standard

Space2Sea Antarctica: 2 Ukrainian soldiers fulfill 1st part of Antarctic dream

Visiting Antarctica — and, in particular, Ukraine's Vernadsky Research Base on the continent's peninsula — was a lifelong dream of two Ukrainian soldiers.

Space

What time is SpaceX's Starship Flight 7 launch test today?

SpaceX's seventh Starship test flight will now launch no earlier than Thursday, Jan. 16, at 5 p.m. EST (2200 GMT).

Space

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Space2Sea Antarctica: William Shatner, Neil deGrasse Tyson and NASA astronauts talk exploration and science from the Drake Passage

Explorers, astronauts and filmmakers described life in space and on Earth in an epic livestream from the Drake Passage.

Space

Space2Sea Antarctica: A student journalist's expedition to bottom of the world begins

Space

Fraud and scam complaints at highest quarterly level recorded – ombudsman

The Financial Ombudsman Service said it is seeing increasingly complex complaints with funds passing through several banks.

Evening Standard

Issues with mass financial complaints to be put under spotlight

Sudden and significant increases in complaints can cause firms to struggle to effectively respond, delaying any customer redress, the ombudsman said.

Evening Standard

UK’s financial ombudsman ‘misleads consumers it is supposed to help’

University researchers have accused the service of overstating the number of cases it has upheld in favour of the people who complain to it

The Guardian - UK

Financial firms dealing with complaints pay out £243m in first half of year

The average redress paid for upheld complaints in the first half of this year was £201, according to Financial Conduct Authority figures.

Evening Standard

Ombudsman highlights credit rule myths that could stop people getting a refund

The Financial Ombudsman Service has said several misunderstandings exist around how Section 75 of the Consumer Credit Act works.

Evening Standard

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The Independent UK

Car modification pitfalls can leave owners thousands out of pocket – ombudsman

Vehicle owners have been left to pay big sums because they have unknowingly invalidated their car insurance, the Financial Ombudsman Service warned.

The Independent UK

Fraud and scam complaints hit highest level recorded by ombudsman service

The Financial Ombudsman Service said it is receiving, plus resolving, a total of about 500 fraud and scam complaints per week typically.

The Guardian - UK

How to claim on your travel insurance … and win

These simple tips can make the difference between getting your money back or being left out of pocket

The Independent UK

Banking complaints reach highest level in a decade as current account gripes soar

Consumers brought 24,402 credit card complaints, mostly due to perceptions around unaffordable or irresponsible lending

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Autosport

What to look out for at the Goodwood Festival of Speed

One of the highlights of the annual motorsport calendar is upon us, as the great and good of Formula 1, sportscar racing, rallying and more descends on West Sussex for a four-day celebration of the cars and stars that make racing special.

The Street

Dan Le Batard on Stephen A. Smith's next contract: 'He doesn't need ESPN'

Le Batard left ESPN in 2021 and has since started Meadowlark Media.

The Independent UK

New charges for claims management firms proposed by financial ombudsman

The proposals to charge claims managers up to £250 reflect a fairer allocation of costs, the Financial Ombudsman Service said.

The Independent UK

Martin Lewis urges drivers to claim payout that ‘millions’ could be owed

Money expert Martin Lewis warned this could lead to a ‘PPI-type’ scandal as ‘millions’ of drivers could be owed financial compensation

The Independent UK

FCA to review whether car finance customers could be owed compensation

The Financial Conduct Authority will look at historical discretionary commission arrangements in the motor finance market.

The Independent UK

Financial Ombudsman mulls plans to charge claims management firms

The FOS said a fifth of its case workload is now through claims management companies and no-win no-fee solicitors.

The Independent UK

Banking and insurance gripes pushing up financial complaints figures – ombudsman

Complaints in the first half of this year have particularly increased in the banking and insurance sectors, the Financial Ombudsman Service said.

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