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The Latest Breaking News from Clare Moriarty

Energy network owners have made £3.9bn ‘excess profit’ from higher bills, says report

Citizens Advice believes Ofgem made flawed interest rate calculation for companies in Great Britain

The Guardian - UK

9m people caught out by financial scams in past year, Citizens Advice estimates

Fake debt advice being offered on social media and fake QR codes at car parks are common scams, the charity said.

The Independent UK

Citizens Advice warn that 1 in 4 will have to turn off heating this winter

Dame Clare Moriarty, chief executive of Citizens Advice, said the charity is ‘bracing’ itself for a ‘challenging winter’

The Independent UK

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EDF, Utilita and British Gas rated worst energy suppliers for customer service

Service ratings across energy sector between January and March among lowest ever, says Citizens Advice

The Guardian - UK

Spending on accidental subscriptions has doubled in a year in UK

Charity says problem getting worse, after hard-to-cancel contracts trapped quarter of UK adults last year at cost of £688m

The Guardian - UK

More than 2m UK prepay meter users to be cut off from gas or electric this winter

Citizens Advice anticipating busiest winter ever for helping people who cannot afford to top up

The Guardian - UK

Record numbers in UK seeking help with energy bills and food costs

Citizens Advice figures show an unparalleled number of people unable to pay their bills in 2023

The Guardian - UK

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UK householders could be at risk of net zero scammers, says Citizens Advice

UK charity says government must tighten consumer protections to stop ‘rogue traders’ taking advantage

The Guardian - UK

Fixing UK’s draughty homes could add £40bn to economy, says Citizens Advice

Report finds that raising minimum energy efficiency standards by 2030 could have huge impact beyond bills

The Guardian - UK

Royal Mail letter delays ‘blight Christmas for third year running’

A survey for Citizens Advice found some 60% of UK adults experienced delayed post over the festive period.

The Independent UK

Citizens Advice reveal the number of Britons unable to afford electricity in 2022

Citizens Advice bureau says it saw more people who were unable to top up their meter in 2022 than in the whole of the last 10 years combined

The Independent UK

Three million ran out of prepayment meter credit last year – Citizens Advice

The advisory service said it had seen more people who were unable to top up their meter in 2022 than in the whole of the last 10 years combined.

The Independent UK

Call to end forced installation of UK prepayment meters after millions suffer without power

Report shows 3.2m people disconnected last year as they ran out of credit

The Guardian - UK

Guardian and Observer charity appeal 2022: support those helping in cost of living crisis

UK charities helping people in poverty and hardship – Locality and Citizens Advice – will share raised funds

The Guardian - UK

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Daily Mirror

Thousands unable to switch on power while some foods may vanish from shelves warning

Industry chiefs warned some types of food could disappear from shelves, while a top energy sector official said the government should plan for a "worst case scenario" - including energy rationing - over the winter

The Independent UK

Citizens Advice ‘helping more than two people every minute with crisis support’

Advisers say that helping people during the crisis is like ‘trying to hold back the tide with a bucket’, according to the charity.

The Independent UK

Cost-of-living crisis ‘will cause long-term health issues’

Citizens Advice chief Dame Claire Moriarty said people were already going hungry and were frightened of turning on their heating.

The Independent UK

Pensioner, 80, says she would be ‘better off dead’ than trying to cope with soaring winter energy bills

Struggling Britons have warned of ‘economic genocide’ in wake of energy cap announcement that could see bills jump 80%

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The Independent UK

Energy bills could be higher than mortgage payments next year, say experts

Many people are set to see their disposable incomes shrink significantly in 2023 with utility bills catching up with mortgages.

The Independent UK

Energy bills set to hit £500 a month in January as Russia squeezes European gas supplies

‘Almighty hit’ to living standards as fresh estimates predict even higher costs

The Independent UK

Failures of energy suppliers could see customers forking out an extra £164

Citizens Advice found that the bill for supplier failures stands at £4.6 billion.

The Guardian - UK

UK energy supplier customer service plunges to new low, survey finds

As complaints soar Citizens Advice names Utilita and Ovo Energy worst performers, with EDF ranked best

The Independent UK

Around 850,000 households missing out on vital Pension Credit support

Pension Credit can act as a gateway to a range of other benefits.

The Independent UK

42% of buy now pay later customers ‘borrowed money to make repayments’

In the 18 to 34 age group, just over half had used some form of borrowing, according to a Citizens Advice survey.

The Guardian - UK

Food bank demand for items to eat cold ‘mind blowing’, says Jack Monroe

Anti-poverty campaigner says many people cannot afford to turn on the hob because of high energy bills

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