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The Latest Breaking News from ACSI

Australian CEOs made less in 2023-24 but still earned on average 50 times a typical worker’s wage

Audit finds chief executives of 100 largest listed businesses are more likely to be sacked than lose their bonuses

The Guardian - AU

Forget the $5 value meal, McDonald's earns an embarrassing title

Forget the $5 value meal, McDonald's earns an embarrassing title

The fast food giant should worry about how customers feel about more than its menu.

Survey: Consumer Satisfaction with Streaming Hits Record Levels

Survey: Consumer Satisfaction with Streaming Hits Record Levels

Video streaming satisfaction rises 3% to an all-time high of 79 according to the annual ACSI survey

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Tesla, Lexus Rank Highest In Luxury Brand Customer Satisfaction Study

Second place went to Cadillac, with 82 percent, up 3 percent from last year, while third place was a tie between Audi, BMW, and Mercedes-Benz, all with a score of 80 percent.

Despite Inflation, Consumers Will Stay Pay High Prices For This Splurge

Even with soaring prices, consumers are flocking to this kind of restaurant.

Unsolved Mystery: U-verse TV Ranks No. 1 in Pay TV Customer Satisfaction for a Fourth Straight Year

Somehow, the video platform abandoned by AT&T three years ago, then cast off to private equity increased its American Customer Satisfaction Index score by five full percentage points over last year

Multichannel News

Traveler satisfaction improving, but holiday flight woes stung, study says

Mass flight cancellations over the holiday season caused major frustrations for fliers, but some aspects of the travel experience are improving, according to a new study released Tuesday.

Tribune News Service

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Southwest Airlines Gets Some Surprising News (You May Not Like It)

Southwest Airlines Gets Some Surprising News (You May Not Like It)

The embattled airline just went through another brief shutdown but that's not the shocking news.

DoorDash, Uber Eats Have Another Big Problem Brewing

DoorDash, Uber Eats Have Another Big Problem Brewing

The FTC says it will be more involved in regulating gig economy jobs, which could spell trouble for the delivery services.

Chic-fil-A Adds a Menu Item Its Fans Might Hate

Chic-fil-A Adds a Menu Item Its Fans Might Hate

The beloved fried-chicken chain Chick-fil-A borrowed an idea from Starbucks. Will fans react the way Cracker Barrel's customers did?

Australia’s top CEOs earn 132 times average wage

Australia’s top CEOs earn 132 times average wage

Average realised pay for these executives reached an astonishing $9.14 million last financial year, a new report has revealed.

Afterpay co-founders take home record $264m as Australian executive pay bounces back

Afterpay co-founders take home record $264m as Australian executive pay bounces back

Amid sluggish wage growth, chief executive pay among the top 100 listed companies rises to about 100 times average adult earnings

The Guardian - AU

Uber Eats Has a Customer-Service Problem

Uber Eats Has a Customer-Service Problem

Food-delivery service Uber Eats will offer refunds but won't actually correct what went wrong.

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