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ABC News
ABC News
Health

WA Country Health Service complies with WorkSafe notice after Bunbury Hospital findings

WorkSafe says WA Country Health Service has complied with an improvement notice it was issued after allegations of a "toxic workplace culture" were investigated.

Bunbury Hospital came under fire after a 2020 report painted a scathing picture of the facility and its management.

It was probed by the health and safety watchdog in September last year and given 12 months to improve its practises.

WorkSafe confirmed the service signed-off on its checklist on Wednesday – using the full year to get the job done.

Bunbury Hospital director Jeff Calver said he was proud of the "outstanding commitment and dedication of the staff".

"Bunbury Regional Hospital and WA Country Health Service have implemented a range of initiatives and processes to achieve compliance with the WorkSafe Improvement Notice," he said.

The facility will again be put under the microscope later this year to ensure compliance has been maintained.

Issue-plagued facility

A report on Bunbury Hospital previously found a raft of problems and concerns surrounding patient care.

Emerging themes from a 2020 document detailed how "patient experience was not always at the centre of decision-making".

Staff interviewed said they would be "reluctant to recommend the hospital to family or friends".

The hospital also attracted critism for its "lack of transparency around reporting of incidents" – including SAC 1 events such as deaths attributed to healthcare provisions.

A "culture of mistrust and bullying" was also found to be prevalent.

A subsequent report from the Australian Medical Association WA branch claimed to have found similar results upon discussions with staff.

WorkSafe then probed the facility and said it had to improve within a year.

'Couldn't have gotten much worse'

Australian Medical Association WA president Mark Duncan-Smith said the situation at the hospital was dire.

"I think the fact they've made an improvement is also a reflection that it couldn't have gotten much worse," Dr Duncan-Smith said.

"A credit to the local managers for trying to make a safer environment for both the patients and workers."

Dr Duncan-Smith said there had been a change of management.

"There has been significant changes to provide a safer work environment, there are still some ongoing concerns but there is now good communication between the AMA, the clinicians and the local management," he said.

He said the association was organising an upcoming meeting to make sure everyone was moving towards the same goal of delivering safer and better healthcare.

Shadow health minister Libby Mettam said staff had reported a negative working environment. 

"It's a real positive to hear our frontline workers are working in a safe environment after countless and damming reports," Ms Mettam said.

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