Vulnerable bank customers across Ireland who are affected by the exit of Ulster Bank and KBC can now avail of a dedicated phoneline to help them move account.
The phoneline, which has been set up with the support of all five major banks in Ireland, is intended to help those who may need additional assistance when transferring from one bank to another. A guide has also been launched by the Banking & Payments Federation Ireland details the different types of circumstances which may lead a customer to require additional assistance as they move account.
The dedicated vulnerable customer phonelines for those who need additional support moving accounts are:
- AIB 0818 227 056
- Bank of Ireland 1800 946 146
- KBC Bank 1800 804 472
- permanent tsb 0818 818 721
- Ulster Bank Ireland 1800 656 001
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Louise O Mahony, Head of Sustainable Banking, BPFI said: “There are many reasons a customer may need additional support during this process. This includes customers who cannot attend a branch due to mobility issues, those who may have an accessibility need due to hearing loss or customers who need additional support due to diminished cognitive ability. Indeed, in many cases it may be a trusted family member, a carer, or a legal representative acting on behalf of the customer who needs help during the account moving process.”
“That is why today we are highlighting our dedicated phonelines which are in place across the five retail banks for customers who need this extra assistance as well as the guide we have published which aims to reassure customers that help is at hand from their existing or chosen new bank as they move accounts, regardless of their situation. Frontline staff - online, on the phone, or in the branch - are trained to help and we are encouraging all those customers who feel they need additional support to contact their new provider on their dedicated phoneline to discuss their individual situation."
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