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Daily Mirror
Daily Mirror
Travel
Julie Delahaye

Storm Eunice UK flight cancellation and travel disruption refund rights explained

Storm Eunice is creating heaps of disruption, not least to Brits' travel plans with hundreds of flights being delayed or cancelled, while the Met Office has issued weather warnings including red alerts.

For example British Airways has cancelled 80 flights, while domestic flights airline Loganair has cancelled over 30 UK services including London, Birmingham and Manchester due to the high winds and adverse UK weather.

As a result, a number of airlines have been offering passengers options such as rebooking or refunds - but what are your money rights if a flight is cancelled or delayed due to the weather?

If your flight is delayed by more than two hours, the airline has a legal duty to offer you assistance. This includes two phone calls/faxes/emails, meals and refreshments that are appropriate for the length of time you are delayed by, and even a free hotel/transfers if an overnight stay is required.

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Unfortunately, you're not entitled to compensation for any flight delays or cancellations caused by the weather. This is because airlines don't have to pay compensation if the delays were caused by extraordinary circumstances, such as severe weather - which is the case for Storm Eunice.

However, the airline should offer you options such as a replacement flight or rebooking for another date.

It's also worth checking your travel insurance policy, as this may include cover to help you get costs back for your cancelled or delayed trip.

You can find out more on the Citizens Advice Bureau office.

Airlines and airports are urging Brits to check their flight status before setting off for their journey. It's also worth noting that there are disruptions to services such as trains, so make sure you check each leg of your journey.

Cars drive through snow in Eastfield North Lanarkshire (Katielee Arrowsmith SWNS)

For example, Network Rail issued a statement warning travellers: “The severe weather will affect journeys across the country. Rail companies are asking you to plan your travel for a different day and to check before you travel. You can also claim compensation if the disruption has affected you."

We've got a wider guide explaining the latest travel rules for Storm Eunice after the Met Office plunged large parts of southern England and Wales under a red weather alert which includes a ‘danger to life’ warning.

This originally affected Wales and the South West of England, but was later extended to cover parts of the South East of England including London.

The dramatic weather has also seen Brits being warned to stay at home where possible as winds in some areas could be set to reach as high as 100mph, with heavy snow expected in others.

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