SCOTRAIL has warned customers not to be fooled by a fake account attempting to “scam” people by pretending to be the travel firm.
The government-owned rail company put out a warning on social media on Sunday, saying it would never ask for money on those online platforms.
“Folks, there's a fake ScotRail account out there trying to scam people,” ScotRail wrote.
“Our only username is @ScotRail and our only WhatsApp account is 07555012345. Anything else is a scam.
“We'll never ask for you to send us bank details or make a money transfer via social media.”
🚨 Folks, there's a fake ScotRail account out there trying to scam people. 🚨 ✅ Our only username is @ScotRail and our only WhatsApp account is 07555012345. Anything else is a scam. 🛑 We'll never ask for you to send us bank details or make a money transfer via social media.
— ScotRail (@ScotRail) October 29, 2023
An account with an extremely similar username to ScotRail has been seen responding to customers raising concerns about cancelled trains on Twitter/X.
The account asked people to follow them and check their personal messages for assistance. It has responded to people who have commented under authentic ScotRail posts.
The scam account uses exactly the same profile bio as the real one, but lacks an official “verified” tick on Twitter/X. As such, it also has a circular profile image, rather than a square one.
ScotRail had put out a similar warning earlier in October, cautioning people that they had received “reports” about a potential scam and not to give out their personal details.
