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Liverpool Echo
Liverpool Echo
National
Jonathan Blackburn & Charlotte Hadfield

Restaurant owner's cutting response as customer slates 'toxic' meal on Tripadvisor

A restaurant owner had a cutting response to a customer who claimed their meals were "toxic" with garlic.

The customer took to Tripadvisor to slate Delgado's in Warrington for serving the "worst meal" they'd ever had. However, after reading their review, the owner of the Italian restaurant, Andrew, hit back at the customer who he said he "felt embarrassed" for, Cheshire Live reports.

The review said: "Worst meal I have ever had," saying: "Starter was poor value for money and tasteless... very disappointing.

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"Both main meals were toxic with garlic. I have never felt so assaulted by garlic in my life.

"The pasta dish was more of a garlic soup with barely any chicken in it. It was inedible I was embarrassed and disappointed I suggested coming here based on previous good reviews.

They added: "We had some pizza garlic bread again inedible chewy strange tasting dough something was off. I was just speechless. Wouldn't recommend anyone risk eating here."

The owner of Delgado's didn't hold back in their response: "Hi, you had ordered the Toscana which says on the menu 'chicken and Sautéed garlic mushrooms in a garlic sauce served with tagliatelle' as well as a garlic bread pizza.

"So you ordered garlic in garlic with garlic yet complained its too garlicky! The picture you posted also shows the dish half eaten with hardly and pasta left making it look more saucy. Not one other person mentioned an issue with the pizza dough and it was all made in the same batch. The waiters did two checkbacks with you to ask if everything was OK and you didn't say you wasn't happy.

"If you had mentioned it at the time we would have made you another dish of your choice but you kept quiet and ran straight to trip advisor."

They added: "I felt embarrassed for YOU reading your review."

Of the 355 reviews left for the restaurant on the site, 276 gave the restaurant full marks, describing the restaurant as "excellent". The restaurant was the recipient of a Tripadvisor Traveller's Choice award in 2021.

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