An award-winning company which has virtually doubled its workforce during the pandemic is continuing to expand 2022.
TMT First, based in Newcastle-under-Lyme, currently employs 120 staff but the technology repair business has started the year with plans to recruit at least another 20 in the next six months, to help deliver on new contracts.
The company enjoyed a successful 2021, adding around 60 new staff – including specialist repair technicians, customer services and warehouse staff – to its books after seeing more than 330,000 devices come through the doors for processing.
It also opened an on-site customer facing Samsung Support Centre, launched a new training academy and moved into an extra 20,000 square foot of space at its existing headquarters in Holditch Road.
This takes TMT's overall space to 43,000 square feet which the company says will help to support its ambitious growth plans.
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Adam Whitehouse, who founded TMT First in 2006, said: "Despite the pandemic, business has been very good for us which we are extremely grateful for.
"We have doubled our workforce, taken on additional space which will help house our ambitious growth plans, and launched our technician training academy.
"Our walk-in Samsung Repair Centre also gives customers the opportunity to get their devices repaired directly with us, fixed on site using Samsung genuine parts – all within two hours.
"Our aim now is to encourage an additional 400 walk-in customers each month and to process more than 20,000 repairs per month through our hi-tech facility by the end of 2023."
Adam added: "We are not resting on our laurels though, and have big plans for our continued growth this year.
"We have already started to reconfigure our premises now that we have the additional space and are expanding the range of devices we work with to include laptops, smart watches and game consoles.
"The teams at TMT First are also doing a lot of important work around sustainability and extending the life of the technology we work with. Our shared vision is to be the UK’s most trusted and respected company providing consumer technology lifecycle services.
"There are exciting times ahead of us at TMT First – we are on-boarding new clients to increase the number of industry leading partners that we work with, and we’re all looking forward to seeing what the next 12 months bring."
Also last year, TMT First scooped three awards at the StokeonTrentLive Business Awards – including the coveted Business of the Year Award.
