A mum was disgusted after her 21-year-old son received shorts from ASOS that arrived with a mysterious stain on them.
Suzanne Baum's son ordered a pair of ASOS Design £17.99 shorts, and received the parcel on Wednesday, August 31. However the mum and son were disgusted by what they found inside the parcel.
Suzanne told MyLondon : "I looked at the shorts and there was a stain in the crotch. I thought maybe it's a pen mark, maybe's it's the stitching. But [it wasn't]"
READ MORE: Man knew what to do after spotting 'grey' driver 'covered in blood' on M62
Suzanne, who lives in North London, said the shorts were packaged up as someone would expect when ordering from the online retailer, with the tags on. She also claims that they seemed to have been "ironed". The mum added: "My son just wanted to chuck them out the window.
"I felt angry because I have spent thousands of pounds at ASOS over the years and I just couldn't believe this was happening. I've bought from ASOS since it first existed, and I've always encouraged my kids to buy clothes on ASOS once they started earning their own money."
Suzanne, who is a journalist, attempted to contact ASOS customer services, but was directed to an automated online chat and found it difficult to speak to anyone properly about the issue.
ASOS has since offered Suzanne a refund of the item, and a voucher as a "goodwill gesture". It's also confirmed that the issue is being investigated with the warehouse team, and additional training will be put in place for staff.
Suzanne said she still has the shorts at home "wrapped up far at the back of my garden, just in case it's queried". She added: "My revulsion has gone down. I'm just more concerned with how on earth this can happen. All I want is to speak to a human being."
A spokesperson for ASOS told MyLondon : “We apologise unreservedly for the experience Ms Baum and her son had when shopping with ASOS. It’s clear this item fell far short of the standard we would expect to deliver.
"We’ve been investigating the issue with our warehouse team as a matter of urgency to understand how this happened and have also put additional training and checks in place to ensure this does not happen again. We’ve issued a full refund to the customer alongside an ASOS voucher as a gesture of goodwill.”
Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here
READ NEXT:
Warning issued to anyone who rents a home in the UK
BBC Antiques Roadshow guest told £250k item is actually worth £150
MSE Martin Lewis shares cheapest way to pay your energy bill
Loose Women pulled from air for breaking announcement
Coleen Rooney leaves fans in disbelief as she shares back to school snaps
