A mum was left disappointed after her Mother's Day roses from Waitrose arrived looking "very sad".
The unnamed mum had been sent what was meant to be a beautiful bouquet an as early gift for Mother's Day but it arrived broken a covered in soil.
Images show how she received the basket upside down and the plants buried in compost.
She said the roses were "looking very sad" as she was left in disbelief when she discovered the damage.
The "disappointing" flowers were bought by her husband on behalf of her children, who currently aren't in the country.
She says the plants were not held securely in place and created "such a mess".
She contacted Waitrose to complain and was told she would be reimbursed.
The mum said: "I opened the box and the whole thing was upside down and the plants were underneath the soil
"The roses looked very sad and the buds had come out. I think it was because they hadn't packed it properly.
"It was really really disappointing. They were for Mother's Day on behalf of the family. I couldn't believe it; it was a real shame.
"I have been shopping in Waitrose since they launched and god knows how much I've spent there."
Although the plants were delivered the right way up she believes Waitrose are at fault due to the lack of internal packaging.
She said: "When it was delivered to the door it was the right way up, but there was nothing to hold it in there which makes me think it was the Waitrose packaging.
"It was just such a mess everywhere.
A spokesman for Waitrose said: "We are very sorry this didn't meet our normal high standards.
"We've arranged for a replacement and a gesture of goodwill to be sent to our customer."
It comes as a string of Mother's Day cards inspired by influencer Andrew Tate have been slammed for "trivialising misogyny".
The greetings cards use quotes inspired by the controversial figure - who is currently in custody in Romania over allegations of trafficking - referring to women as "lazy" and belonging in the kitchen.
One of the cards bore the words "you belong behind the kitchen sink" surrounded with crazy bright florals, while another addresses a "very special mum" adding "love you loads, but women are entitled and lazy".
Another of the cards addresses recipients as "one in a million but you're still a b****".
