HSBC UK online banking services were down on Friday night, with customers complaining about being unable to pay for meals and shopping. The bank posted on Twitter at 1.37am that services were reinstated following an investigation into the outage.
It had confirmed the outage at 10.30pm on Friday night, with users replying with complaints about leaving items for collateral in restaurants and leaving supermarkets without groceries. Some users replying on Twitter said they had been unable to use the service since 8pm.
One upset customer posted: "This is ridiculous. I had to walk out of the supermarket without my shopping as my card was declined and the ATM rejected my card as well.
"Even online app is not working. I can’t use the chat function and all your phone lines are closed!"
Another added: "It's 2022. I don't expect one of the biggest banks in the world to stop working."
Announcing the end of the issue, HSBC UK said: “Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience."
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