Earlier this year, the Government confirmed more than eight million low income households would receive £650 in financial aid to help with mounting costs as the price of energy, food and petrol skyrocket.
The payment was split into two instalments as eligible claimants received £326 between July 14 and July 31 with a further £324 due to land in bank accounts in the autumn. People should have received their payment automatically.
But many people who are eligible are still waiting on the £326 to land in their bank accounts.
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Gov.uk has now updated its guidance, urging those who claim Tax Credits and have not yet received the cash to contact HMRC. An update on Friday, September 16, reads: "Tax credits claimants can now let HMRC know if they think they should have had the £326 Cost of Living Payment, but cannot see it in their bank, building society or credit union account."
Earlier this year, the DWP warned that payments are being staggered due to the high number of people entitled to the support. It also advised that there “may be potential delays for a small minority of cases due to their unique characteristics”.
DWP Minister, David Rutley MP, said: “Due to the volume of people entitled to the payment, it is not possible to issue all of the Cost of Living Support Payments at the same time. Issuing payments will be staggered, but not by benefit type, starting on July 14, 2022.”
He added: “We currently expect the majority of payments to be made by the end of July, there may be potential delays for a small minority of cases due to their unique characteristics.”
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