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The Latest Breaking News from John Heald

Carnival Cruise Line explains controversial end-of-cruise policy

Cruise lines have to make choices about which passengers to prioritize and that's always going to anger someone.

The Street

Carnival Cruise Line bans adult symbol, considers new option

The cruise line no longer allows something that will anger people living an alternative lifestyle.

The Street

Carnival Cruise Line quietly removed a cruise ship staple area

The cruise line has slowly replaced an onboard space that meant a lot to some passengers

The Street

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Carnival Cruise Lines tries to end a boarding controversy

There are clear rules that some passengers keep getting wrong or simply ignore.

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Carnival Cruise Line shares dining news passengers won't like

The cruise line can't always give passengers everything they ask for.

The Street

Carnival Cruise Line loses a legendary figure

One of its most popular leaders, who has trained many of its top cruise directors, has decided to make a major life change.

The Street

Carnival Cruise Line shares surprising topless pool deck news

The family cruise line has a surprising history when it comes to allowing topless sunbathing.

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Carnival Cruise Line won’t roll back controversial dining change

Some of the cruise line’s passengers are not happy about a recent major change.

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Carnival Cruise Line makes dining changes cruisers want more of

The cruise line has shared some special menu items, and cruisers are asking for more.

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Carnival Cruise Line downgrades a popular late-night menu item

The cruise line has added to its late-night dining options — but not without creating a controversy.

The Street

Carnival Cruise Line made a controversial beverage decision

The cruise line made a key choice that many passengers have not been happy about.

The Street

Carnival Cruise Line shares one change it won't make

The cruise line wants to improve communication with passengers, but there's a line it won't cross.

The Street

Carnival Cruise Line expands its late-night dining menu

Sometimes you want more than just pizza as a late night snack or meal and the cruise line has passengers covered.

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Carnival Cruise Line explains misleading onboard area name

The cruise line's Brand Ambassador John Heald issued a bit of a mea culpa.

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Carnival Cruise Line passengers angry about change to popular bar

Many passengers are up in arms over what they're seeing and hearing on some of the cruise line's ships.

The Street

Carnival Cruise Line shares a special drink to honor veterans

The cruise line has decided to toast America's heroes a day early with Veteran's Day being Nov. 11.

The Street

Carnival Cruise Line asks passengers a key question

Frequent cruisers on the cruise line had very similar answers that new-to-cruise people should pay attention to.

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Carnival Cruise Line takes on key boarding controversy

The cruise line wants passengers to know that just because a rule gets broken does not mean it isn't a rule.

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Carnival Cruise Line internet, WiFi has a big problem

Some passengers might opt not to sail on the cruise line if they knew about this before booking.

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Why Carnival, Royal Caribbean will skip a popular event

Passengers on both cruise lines might be very disappointed — but there's a workaround.

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Carnival Cruise Line rep helps passengers arrange burials at sea

Brand ambassador John Heald assists Carnival passengers with arrangements for scattering ashes from cruise ships.

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Carnival Cruise Line's John Heald reaches a breaking point

The endlessly patient brand ambassador takes all sorts of abuse, but one over-entitled customer has him asking a deep question.

The Street

Carnival Cruise Line makes a bold statement on cruise ship ducks

Cruise ship duck hiding has become a phenomenon that many people have embraced.

The Street

Carnival Cruise Line promises to fix a key loyalty program abuse

The cruise line's most loyal customers are angry that one major benefit of the VIFP program is broken.

The Street

Carnival Cruise Line pushes back on passenger pricing problem

You can't actually blame the cruise line for what can be seen as a price increase for a very popular item.

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