Zara has started charging customers in Ireland a fee for online returns this month.
Shoppers will be charged €1.95 for returning items that were bought through the Zara website or app.
The clothing giant, which is known for its long queues, will deduct the amount from the refund after the items are returned through drop-off points.
Read more: Kilkenny Design opens new store in Nutgrove Shopping Centre
Following the news, more buyers may choose to make their returns in-store to avoid the fee.
A notice from Zara reads: "You have 30 days from the shipping date of your order to return your purchase from Zara.com. The items must have all their labels and be in perfect condition
"You can return your order at any Zara store free of charge in the same market/region where you made the purchase
"Returns of orders placed from 05.05.2022 onwards will have a cost of 1.95 EUR, that will be deducted from the refunded amount.
"If you have purchased as a registered user: you can request the return from the Returns section.
"If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.
"You can return items from different orders in the same shipment. In your email, you will receive the same number of return labels as the boxes you are set to return. To send the package, follow the instructions on the return label and take it to any of the indicated courier drop points.
"When doing a return request, if your order contains a large HOME item, we will ask you to get in touch with us in order to complete a home return for you.
"Remember that you must bring the items you wish to return to your nearest drop point within 30 days from the shipping date of your purchase before the return period expires."
Read more: New Penneys website will have handy new feature
Read more: Arnotts to welcome new sustainable pop up for zero waste everyday essentials
Sign up to the Dublin Live Newsletter to get all the latest Dublin news straight to your inbox.
