Zara has become the latest high street chain to start charging shoppers to return items bought online. The £1.95 fee was brought in on May 3.
Shoppers have been told this will be deducted from the refunded amount. An email from the fashion retailer said: "Returns of orders placed from 03.05.2022 onwards will have a cost of 1.95 GBP, that will be deducted from the refunded amount."
Zara says customers can still return items purchased from its website to any store for free. Other high street chains including Next and Uniqlo already charge for refunds.
A Zara spokesperson told the BBC : "Customers can return online purchases at any Zara store in the UK free of charge, which is what most customers do. The £1.95 fee only applies to the return of products at third party drop off points."
The move has been criticised by some shoppers. @KatieHerbert1 said on Twitter: "Having to pay for zara returns has got to be the worst thing to hit the cost of living crisis to date", while @sophie_ann1 posted: "Making changes to your free returns which now cost your customers and making no announcement about it? Not cool." @BecJennings4 called it "really disappointing".
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