Customers waiting for deliveries from collapsed furniture retailer Made.com have been warned that any orders that don't arrive by November 25 will not be fulfilled.
The retailer, which sold furniture and home accessories online, and in two shops in London's Soho and Batley, West Yorkshire, went under on November 9, with the loss of all 573 jobs.
The company's brand, domain names and intellectual property have been bought by the fashion and homeware retailer Next, but Next will not be fulfilling outstanding orders, meaning you'll have to try and claim your money back for any orders you don't receive.
Read more: Joules clothing chain goes into administration with 1,600 jobs at risk
Here's what the collapse means for your refund and return rights.
If you have an outstanding order
Administrator PricewaterhouseCoopers (PwC) has now confirmed that any orders that don't arrive by November 25 will not be fulfilled. This has been extended from the original date of October 26. You will have to try to get your money back - see more details below.
If you want to return goods
The administrator has confirmed it will not accept returns, including faulty goods. If you are due a refund for a faulty or returned item - or for an item you had planned to return - that was purchased prior to administration, you will be able to register as an unsecured creditor. PwC told MoneySavingExpert that it will be writing to unsecured creditors to let them know how they can submit a claim for a refund soon, with future updates made via its website. But you'll be behind a long list of others owed cash with no guarantee of getting your money back.
You may be able to get your money back from your card provider
If you're waiting for a refund, were planning to return an item for a refund, or an order you placed hasn't arrived, you may be able to get your money back if you paid using a debit or credit card.
- If you paid on credit card: Under Section 75 of the Consumer Credit Act, if you pay for something costing between £100 and £30,000 on a credit card, the card firm's equally liable if something goes wrong.
- If you paid with a debit card: Under chargeback – which isn't a legal requirement, just a customer service promise – your bank will try to get your money back from the bank of the firm you purchased from. You typically have 120 days from purchase to submit a claim.
If you want to contact the administrator
If you're still worried and have any questions, you can via email the administrators at uk_madedesign_creditors@pwc.com
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