A woman who accidentally sent some of her personal belongings to ASOS after posting a returned item has now been told she can't get it back.
Ffion Morgan sent back the parcel to the online retailer in December, the BBC reports.
The 21-year-old, from south Wales, then received an email from the the clothing giant saying she had also returned something in the package that did not originally come from website.
However, due to store policy, they refused to tell her what it is - and won't send it back.
A customer care representative for the company told the BBC that if a customer's belongings are found, they are contacted by email and asked to identify the item.
Ffion has no idea what she may have accidentally sent - and ASOS suggested she 'have a little rummage around the house and ask family members if anything is missing'.
Ffion discovered she had lost her university ID card and asked ASOS if that was the item, Wales Online reports.
She was told it was "not a university ID card" but that she is "along the right lines" of it being a card.
Ffion told the BBC: "I'd say every week it randomly pops into my head, I shop from Asos frequently and it's a common topic amongst the family if anything ever came of the situation.
"I was gobsmacked reading my emails yesterday morning, I couldn't believe they'd got back in touch after all this time. I genuinely thought they must've just disregarded it and didn't bother to let me know."
She added: "I thought I hit the jackpot with the student ID, because that's the only significant thing that I lost during that time, but obviously yesterday's email confirmed that it's not that, although it's 'along the right lines'
"It feels like a massive game of Cluedo trying to figure it out. It's frustrating because I haven't lost any bank cards so I know it's not necessarily important, but for them to be this persistent it has to be something worth continually asking me."
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