A woman has slammed EasyJet after claims her suitcase which contained important work documents still hasn't been found - despite going missing from Manchester Airport over three weeks ago.
Melissa McGrath, 45, reported the bag missing after it failed to arrive in Greece for a work trip on May 31, but says the travel company still haven't located the suitcase.
The mum, from Rochdale, claims the contents include 'patient's medical records' and says the fiasco has caused her extreme stress, even fearing she could lose her job over it.
READ MORE: Man caught on camera causing £10k damage to Manchester Arena memorial
She claims the bag has gone missing due to an 'error' by a member of EasyJet staff, who loaded the suitcase on to the conveyor belt without a luggage tag - meaning it's been impossible to trace.
Despite repeated attempts to contact the airline since last month, Melissa claims nobody has been able to help her, and have only redirected her through the compensation route.
Speaking to the Manchester Evening News , she said: "It is causing me a lot of trouble and stress. It is not about the money or the compensation I just need my bag. It is important."
Melissa said when she arrived at Manchester Airport there were no check-in staff available, and passengers had to tag their own bags and place them on to the conveyor belt.
"There was one man from EasyJet who was helping put the baggage on. He sent two of my bags off and then did the third without attaching a baggage label," she said.
"He noticed what he’d done and said he would arrange for it to be brought to the aircraft when I boarded so I could identify it. But I haven't seen it since.
"It’s a unique bag and easy to identify as it has all my work papers in it. There are things like patient records in those files. It’s not something I can just be compensated for."
Melissa said she even sent her mum to Manchester Airport in a bid to locate the missing suitcase, but after spending three hours she returned empty handed.
"EasyJet just don't respond. Even if you do manage to contact them if just says all lines are busy. All they say is that they have referred me to the compensation line.
"It's not like it's been lost in Uganda, the bag is clearly at Manchester Airport. Someone just needs to go through the bags and find it but nobody will help.
"I am in a lot of distress about this and I have nearly lost my job over this. There are patient medical records in those bags. It has got USB sticks in there.
"They need to be paying attention to what they are doing. I don’t want money, I just want my bag back. It is nothing to do with £50 compensation I don’t want a single penny - some things are more valuable."
A spokesperson for EasyJet said: "We are very sorry for the delay in reuniting Ms McGrath with her with her bag and are urgently investigating with our baggage handling provider in Manchester to locate the bag. We will be in contact with her to keep her updated and to offer a gesture of goodwill in light of the inconvenience caused."
Read more of today's top stories here
READ NEXT:
-
"It’s the only way the workers can be heard" - Mancunian commuters back striking rail workers
-
What to do if you were planning to travel by train this week as rail strike will go ahead
- Dad who died in Little Hulton crash is named as devastated friends pay tribute to 'true legend'
- Two arrested in police crackdown on rogue Manchester Airport 'meet and greet' parking firms
- Devastation as 'fabulous' dad-of-four, 29, found dead by friends
