A woman was furious after a Hermes delivery driver left a parcel wedged under a neighbour's dirty bin on a busy street - even though it was supposed to be signed for.
Karen Hindhaugh ordered a pair of £160 designer trainers and was thrilled when she got a message from the delivery company saying her package had been dropped off.
But she was dismayed when an attached picture showed a wheelie bin belonging to one of Karen's neighbours in Tynemouth, North Tyneside, reports ChronicleLive.
When she got home she found the package was simply wedged under the dirty bin and was in full view of passers-by on the busy public street.
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Karen, who is the managing director of Right Angle PR, said: "I’m horrified that Hermes could have left my package beneath a wheelie bin on a public road.
"Because most of the houses in Percy Street don’t have access to a back lane, many of the residents leave their bins in a dirty and muddy recess by the side of the road which is easily accessible to anyone who’s passing.
"Anyone who saw the parcel being delivered could easily have taken it. It’s shambolic."
Karen had received a notification that her parcel was due to be delivered between 12pm-2pm on Sunday, and had expected it would be left with a neighbour if she wasn’t home in time.
She said: "I’d missed an Amazon package about 30 minutes before the Hermes delivery was made that was successfully left with a neighbour.
"No attempt was made to leave this package with them.
"It was wrapped in a bag that clearly said it had come from Moda in Pelle, so anyone would have known it contained shoes.
"If I hadn't seen the parcel under the bin, I might never have got it. The bins are emptied every Wednesday and the chances are it would either have gone out with the rubbish or, if a passer-by had seen it, they would probably have thought, given where it was left, that it had been discarded and they may well have just taken it.
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"I would then have been left trying to get my money back from the retailer, who would have been notified the parcel had been successfully delivered and signed for.
"You have a choice of whether your delivery is left with a neighbour or in a safe place. Leaving a parcel under a neighbour’s wheelie bin on a public road at a distance from the delivery address could not be regarded as a ‘safe place’."
Hermes has since apologised to Karen, and in a statement, the company said: "We successfully deliver over 700 million parcels a year, but occasionally things do go wrong. We have been in touch with the customer to apologise and have provided a gesture of goodwill.”
Have you suffered a nightmare delivery? Get in touch with us at yourmirror@trinitymirror.com.
