A mum has told of how she got an unwelcome surprise when she opened her Chicken Royale with bacon from Burger King.
Leanne Daly found a pencil in her order but after bringing it to the attention of Burger King staff, she was told “not to worry” by one employee.
The 41-year-old from the UK said she bought Burger King meals for a night in as a treat for her sons on Monday, October 3, 2022.
READ MORE: Woman left 'really uncomfortable' after pal asks to split cost of whopping €105 takeaway
Very quickly she found the pencil inside a burger that she had purchased from the chain’s restaurant on Stanley Road in Bootle, UK.
The mum, said she orders from the popular fast food chain “all the time” and said it is usually “really fresh.”
She described how shocked she was and said she could “not believe it” when a pencil rolled out of her burger.
She called the restaurant straight away, to tell them what happened but was not given an apology.
Speaking to Liverpool ECHO, Leanne said: "My son passed me my burger, I had some and felt something weird. So I opened it up and a pencil rolled out. I thought 'what the hell is that' as it looked like an eyeliner.
"So straight away I called them up and asked for an explanation and told them I had something in my burger. I described what it looked like and she told me 'not to worry' as it was only a grease pencil they used to mark the burger wrappers."
The employee told Leanne to "rest assured" that it was not eyeliner as she was the "only woman on shift". She was then told to get a refund online before the employee hung up the phone.
Leanne said: "I thought what good is that to me? It should not be in my food anyway and she was not apologetic at all.
“My first thought was that someone has been doing their makeup while trying to make burgers at the same time and if they have missed a pencil going into a burger what else have they missed?"
The family decided not to eat their food after the incident. Leanne was given a refund.
A spokesperson for Burger King said: "We apologise for the impact this incident has caused and have investigated the matter raised.
"We want to re-iterate that Burger King UK strives to deliver the best customer experience and the highest-quality meals possible at all times.
“We will be working to ensure all necessary measures and staff training are reinforced to meet these standards."
READ NEXT:
Ireland weather: Met Eireann forecast weather 'chaos' as 'thundery bursts' hurl through the country
Man arrested over Kerry funeral stabbing as gardaí piece together details of horror killing
Why you shouldn't turn your broadband on and off to save on electricity bills amid warning
Lucky escape for TD as thugs run at him and 'reach for weapon' during terrifying ordeal in Dublin
Get breaking news to your inbox by signing up to our newsletter
