A woman fears her disabled parents could be forced into eating their Christmas dinner on the floor.
Samantha Catlow, 34, from Greasby, Merseyside, explained how her parents new sofa had got 'lost in transit' by furniture retailer DFS after it was first bought in October for £1,587.
Her parents, Sharon Connor, 51, and Terrence Connor, 57, waited two months before they could book a delivery for the sofa but it didn't arrive as planned at the start of December, as reports the Echo.
Samantha bought her own sofa from DFS and "had no problems" so she decided to order one for her parnets.
She said: "They have a variety of health issues so I ordered something that would be more comfortable and easier to keep clean.
"I know these things take time. I kept checking online and on December 1 it said the sofa and chair had arrived at the depot, so I booked a delivery for [Monday] December 5."
Samantha's parents paid an extra £150 to have their old sofa removed and were left with nothing to sit on in their living room area.
However, on the scheduled delivery day of December 4, Samantha received a phone call from DFS telling her they'd "lost" the sofa and chair.
She said: "It's totally unacceptable. DFS keep telling me they'll get someone to call me back, or they're still trying to find them."
Samantha managed to get her dad a chair to sit on because of his health complications but she says her mum us left sitting on the floor or bed.
Samantha said: "There's just no way they can manage on their own, we just want the sofa delivered before Christmas otherwise they'll be eating their dinner sitting on the floor.
"My mum has been in tears. She is very house proud. How they can lose something like that is beyond me. I'm flabbergasted."
Samantha wants compensating from DFS and also wants to raise awareness to the plight of her family suffering in recent months.
She added. "On their adverts, they say 'delivery before Christmas'. Maybe give it a couple more months."
A DFS spokesperson said: "We sincerely apologise for any inconvenience caused for the delay to their furniture order. Unfortunately there has been a system failure at our local distribution centre which has impacted our ability to deliver their order within the estimated timeframe given to the customer when they purchased the product. We have a team of professionals working hard to rectify the problem and we expect to be able to deliver the furniture within the next 24 hours."
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