A woman was left furious after a nightmare plane journey where an overweight fellow passenger was "sitting on top of" her during the flight. The furious traveller took to Tripadvisor to complain - saying her rights had been "violated" by the seating arrangement.
The unnamed woman said she was on the plane next to another flyer, who she claimed weighed around 35 stone. Despite complaining to staff, she was told she wasn't allowed to move seats, reports Birmingham Live.
The woman said the seating was unfair as she could not put her armrest down throughout the flight, the other passenger took up "a good portion of her seat", and she couldn't get out her seat as her fellow flyer wasn't able to get up without help.
Posting online, the woman said: "I think my rights were violated. Before I sat down, I mentioned the situation to the crew member who was helping the obese woman and asked if my husband and I could have the empty seats in first class. He told me not unless my name was on a list.
"I thought the flight was sold out and those seats were the only empty seats I saw. Her leg was under the seat in front of me, she was touching me from shoulder to toe, but worst of all, her arm and shoulder were resting on me. I couldn't get out of the seat because she couldn't get up without help."
The woman said she decided not to complain again and sat in silence for the remainder of the journey - but did contact the Continental Airline customer service when she got home.
She said: "The rep was short and rude with me. She kept insisting that as long as this woman could fit with an extension, it was fine. I asked the rep about the armrest and her sitting on top of me and the rep never really answered that question."
She claims the she was told her that she could have asked to move to any empty seats on the flight, rather than into first class, adding: "I said I did and she said, 'No you asked about first class'. I said that's all I saw. Now thinking this through, why should I have had to move, she was the one taking up more than one seat?
"Of course believe me, I wish I had! I asked to speak to a supervisor and she told me she was one and there was no one else to speak to. I felt that my rights were violated."
She added: "I have nothing against obese people. I actually sat on the flight praying because I had mean thoughts going through my head and I didn't like it. I am most angry at the airline because I pointed it out before I took my seat and they did nothing about it. I sat crowded (as if the middle isn't bad enough), with someone touching me and with their weight on me.
"By halfway through the flight, my neck and shoulder were aching. I am also upset because this was a very expensive flight, I paid $933 (£750) for someone to sit on top of me!"
In response, a user said: "The airline is to blame. They allow or stop people getting on board, they know exactly what is going on but would rather do nothing about it. They could have moved the squashed lady to first class, even if she didn't ask if they were full or if there were seats available someplace else.
"It is for the staff to resolve issues for all paying customers. It should not be for the customer to feel guilty about asking for what they have paid for - i.e. a seat!"
But another added: "I have sat next to normal, 'healthy' men who couldn't get the arm rest all the way down, leaned over on to my side and stretched their legs out on either side of the seat in front of them. The fact that she couldn't get up without help sounded like an exaggeration from someone who is uncomfortable around fat people.
"The 'no upgrade' policy exists because people who pay top dollar for their flights don't like to see other people get those seats for free. They certainly don't want to see someone get that seat because they are too fat to fit in cattle class. If the airline has to choose between alienating a first class paying customer or an economy customer, the economy customer is not even considered."
And a third user commented: "Brace yourselves for a shocking piece of information: big people know how big they are. They know how much space they take up, that their size is considered either a handicap or something distasteful and they are aware of the size of airline seats. Disparaging and making mock of people because of their size is still an acceptable prejudice, and it's time to stop. Now, please."
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