The complaints, fears and angst surrounding changes at troubled tech giant Twitter began unraveling on its own platform by the very people who report the news — journalists.
First it began when Twitter CEO Elon Musk suggested that he would charge additional money for Twitter users to verify their profiles, which could be costly for large news organizations that employ hundreds of people. Then, layoffs hit several teams at the San Francisco-based company, including employees who helped news organizations promote their stories on the platform.
Now, what made Twitter most relevant — a constant streaming flow of discourse from influencers, politicians and celebrities — could be in doubt as Musk seeks to restructure some of the useful tools of its platform, including the verified status of newsmakers and how news articles get highlighted on the platform.
"There's a lack of clarity in the plan from a public perspective, but the indicators are that there's a lack of appreciation for brands and institutional trust and the work of humans that go into developing and curating stories, both at the platform side and across the industry that's concerning," said Jason Kint, CEO of Digital Content Next, a trade group that includes the Associated Press, the Washington Post and Bloomberg. "It feels like a bit of watching a train wreck."
His group's members are in a wait-and-see mode on how all the changes at Twitter shake out.
For some newsrooms that have many journalists verified on Twitter, paying for the blue verification check mark along with other features could be costly, as Musk has said Twitter would charge about $8 a month per account. Journalists previously were given their verified status for free.
The charge will include priority in replies, mentions and search, ability to post long video and audio and half as many ads, Musk tweeted on Nov. 1. "Paywall bypass for publishers willing to work with us," Musk wrote, without elaborating. The rollout of the new features was delayed until after the midterm elections, according to the New York Times.
"For the newsrooms, it's always been the leading platform and that's all uncertain right now," Kint said. "There's been a lot of work over the years to build trust in that platform and that's why I think journalists have always continued to rely on it too as a place to develop their stories and now we're just in a point of uncertainty."
Journalists use Twitter for reporting purposes: to scan for breaking news, search for sources that may share information online about certain topics and pull comments from celebrities who tweet from their verified accounts. There is also a marketing element to Twitter, where journalists tweet out stories from their news organization and share other interesting articles to their followers.
Twitter internally also had teams that worked with news organizations to help promote their stories on the platform. Ryan Carey-Mahoney, a Twitter news curator on Moments and Trends tweeted on Friday he was no longer at Twitter and his curation team "has been gutted too."
"Together, we helped make sense of this platform and its many conversations through moments and trends," Carey-Mahoney tweeted, which was followed by messages from journalists at various outlets offering him support.
Taking away another outlet for news organizations to market their stories comes as the industry is feeling the pain of declining print subscriptions and the struggle to sign up more customers to pay to read stories online. Digital media publishers have also been challenged when platforms that help promote their work like Facebook change their algorithms.
There was mixed reaction from news publishers on whether they would pay for verification. CNN told Insider that it's "highly unlikely that CNN would cover verification costs on behalf of all employees."
Ken Doctor, CEO of Lookout Local, said his news company would be willing to pay for its brand to be verified on Twitter and then wait and see on how to proceed regarding its staff's individual Twitter accounts.
"The interesting question is going to be what happens to the use and credibility of Twitter with Musk taking over and whether it remains as well used media as it has been," Doctor said.
Twitter made nearly 92% of its second quarter revenue through advertising and already, some brands are pausing their ads on the platform amid concerns about changes on the platform.
Musk bought Twitter last month for $44 billion and last week, made deep cuts to the company's workforce.
"Regarding Twitter's reduction in force, unfortunately there is no choice when the company is losing over $4M/day," Musk tweeted on Friday. He also tweeted that the company had a "massive drop in revenue," which he blamed on activist groups pressuring advertisers.
Charging for verification could be a "decent revenue stream," Doctor said, but what's at risk is "the reevaluation that's going on among advertisers about the nature of that platform and how safe it is and whether it's going to be freeform chaos, or whether it's going to have some reasonable amount of civility."
Despite being used by many journalists, Twitter hasn't generated as much traffic to news sites as other platforms, such as Google's search engine. In 2016, a report by analytics company Parse.ly indicated that the typical news organization generated just 1.5% of its traffic from Twitter, while the top 5% of publishers received 11% of traffic from Twitter, according to NiemanLab. Twitter had 237.8 million monetizable daily active users in the second quarter.
"Twitter is a really minor refer to news sites in general," said Doctor, a veteran media industry analyst. "It's talked about a lot among media people and it's great for social monitoring. It's great for lead generation for stories, but it doesn't have that much traffic impact on new sites."
Charging for verified status could add more steps for reporters who look to quote people on Twitter, said Karen North, professor of digital social media at USC Annenberg School for Communication and Journalism. A blue check mark typically signifies on Twitter that the platform has verified their identity, establishing confidence that when say, music star Taylor Swift tweets something, it really comes from Swift (who is verified on Twitter).
If many celebrities and newsmakers decide to not pay to verify their status, journalists will have to find other ways to verify that what they are seeing tweeted came from the real person. Or they could leave the platform altogether.
"When you start charging for the verification, then some people will choose not to verify and then it opens up the opportunity for spoof accounts, and therefore the credibility not only of the sources, but especially the credibility of the platform Twitter becomes much more problematic," North said.
S. Mitra Kalita, chief executive of the URL Media network and publisher of the community news outlet Epicenter-NYC, said she's still debating how she'll approach Twitter.
"I feel I worked so hard for every single one of my 30,000 followers," Kalita, a former Times managing editor, wrote in an email, adding that she's leaning toward paying the monthly fee to retain her blue checkmark. "I also think it's worth companies offering this for their talent with large followings or governments who want to ensure their messaging is optimized/verified for the platform."
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(Times staff writer Brian Contreras contributed to this report.)
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