Thousands of NatWest customers are to receive new debit cards in the next three weeks as the bank sets out to switch all customers from Visa to Mastercard. But the company has issued a warning to those expecting new cards in the post.
Last November, NatWest switched all expiring cards to Mastercard but in a bid to move existing customers over, have now rolled out new debit cards with a fresh and colourful design.
Some customers received emails this week detailing the switch, and were told to expect their ‘shiny new card’ in the post in the next three weeks as part of a phased approach.
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NatWest told some customers: “Some exciting new changes are on the way. We’re switching all our customers over to Debit Mastercard and your shiny new card will be with you soon, so look out for it in the post. As soon as it lands on your doorstep or in your app, your new card is ready to use. And your PIN won't change. Handy.”
Customers have been reassured that nothing will be changing with their account, but that the move to Mastercard will allow NatWest to offer ‘a better overall service’ to users.
But there are concerns this move could encourage scammers to take the opportunity to poach details from customers. NatWest warned: “Scammers like it when people get new cards, so always look out for unexpected phone calls, texts or emails from anyone claiming to be from the bank. We’ll never ask you to disclose your details or ask for your full PIN, password or card reader code by text, email or phone.
“If you spot anything like this, or just aren’t sure, contact us directly on a number or email address you trust to make sure the request is genuine. You can also visit our Security Centre for helpful hints and tips on staying safe.”
The new cards are said to be ‘bold, modern and vertical’ with all of the details on the reverse of the card - but customers haven’t been to happy about the new design or switch, taking to Twitter to complain to the bank.
Thatbimum said: “Why are NatWest swapping everyone to Mastercard? Just been contacted to inform me that they're swapping them out and my new card is on the way. I'm quite happy with my Visa card!”
Jay Smith added: “Just got email off NatWest saying they’re changing from Visa to Mastercard. And yet over the years there's been a lot of issues with Mastercard payments going down which is why I liked NatWest on Visa as all my other cards are Mastercard and Visa has never gone down.”
“Your new Mastercard debit design is horrible,” said Faye Woodbridge. “What's with putting everything on the back, the front looks crap.”
Jessica Moss-Wright wrote: “@NatWest_Help who on earth came up with the design/graphics for the new #Mastercard debit cards, it’s appalling.”
Customers who received the email can expect their new debit cards in the post before mid-July, but are encouraged to contact NatWest if they do not receive their new card in the next three weeks.
