A “VITAL” independent body has been launched in Scotland to help protect consumer rights.
Consumer Scotland, set up under the Consumer (Scotland) Act 2020, is independent of Government and will be accountable to the Scottish Parliament.
The team will use analysis and data to prepare reports on some of the key issues which customers face and offer advice on how best to tackle them.
The body’s chair David Wilson has said its creation is particularly important given the impact the cost-of-living crisis is having on consumers.
Wilson said: “The current economic climate has led to significant challenges for consumers and the time is right for Scotland to have a statutory organisation with the interests of consumers at its heart.
“The right of consumers are protected by many organisations across the UK and we will work collaboratively alongside these organisations as we analyse the key issues affecting consumers and make recommendations to ensure they get a better deal.
“I’m grateful to the many people who have played a role in conceiving and creating the organisation, including the Scottish Government and Citizens Advice Scotland.”
The body’s remit also includes consumers in vulnerable circumstances and putting shoppers at the heart of the transition to net-zero.
The initial focus will be on the key sectors of energy, water and postal services and the impact of the cost of living crisis.
Chief executive Sam Ghibaldan said: “Consumers are increasingly asking for change and our job is to make sure they’re heard.
“Consumer Scotland will use evidence to influence change across the public and private sectors, improving consumers’ lives, and benefiting the economy.”
