Virgin Media O2 is promising customers minimum download speeds of 20Mbps in every room of their home or £100 credit back. If Virgin Media customers can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps, they’ll be offered up to three mesh WiFi pods to help improve their connectivity or £100 credit back if the pods don’t help.
Virgin Media’s WiFi guarantee will be included at no extra cost in Gig 1 broadband and all Volt bundles. Customers who are currently on M50 to M500 Fibre packages (without Volt) can add the guarantee for £8 a month.
Virgin Media has also revamped its Connect app with enhanced features, so customers have more control over their connectivity. With the newly refreshed app, customers can test the strength of their WiFi room-to-room with the immersive ‘home scan’ functionality, manage devices that are connected to their home network - including pausing a WiFi connection to individual devices - and access in-app customer support should they need help resolving any problems.
Virgin Media customers who have a Hub 3, Hub 4 or Hub 5 can all access the newly updated Connect app features including:
- A new home scan capability so customers can test WiFi performance around the home, room by room, as well as testing speeds to the hub
- The ability to manage WiFi Pods including checking signal strength and which devices are connected to each pod
- The power to pause WiFi on individual devices - ideal for families who prefer a device free dinner
- Access to in-app customer support 7 days a week
- The option to reboot their Hub directly via the app
- The capacity to share their WiFi password with guests in one simple tap
Jeff Dodds, Chief Operating Officer at Virgin Media O2, said: “Delivering fast and reliable broadband is at the heart of our business. We know how important seamless connectivity is, and as our customers’ needs evolve beyond just speed, we’ll continue to enhance our products and services to ensure we meet those needs. That’s why we’re investing to improve our Connect app and have today launched our market-leading WiFi guarantee so our customers can work, play and stream safe in the knowledge their connectivity needs are covered.”
Virgin Media’s new WiFi guarantee goes hand-in-hand with its self-optimising hubs and signal boosting mesh WiFi Pods to offer customers complete peace of mind that they’ll get reliable WiFi in every room or money back.”
