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Daily Record
Daily Record
Lifestyle
Nicola Roy

Virgin Media issues Wi-Fi warning as routers could 'overheat' in hot weather

If you've found recently that your internet isn't running as fast as it should be, the warm weather may have something to do with it.

Virgin Media has recently issued some handy advice for customers struggling with slow broadband, and the location of the router is vital in ensuring you aren't left with a faulty connection.

While we may be enjoying the higher temperatures, the tech devices in our homes do not, and they're at risk of overheating - especially if things like the Wi-Fi router are kept in direct sunlight.

The Mirror reports that these types of gadgets are in danger of getting too hot and shutting down in extreme heat, which is why routers shouldn't ever be kept on the windowsill.

This means you won't be able to access the internet until it cools back down.

"Always keep it indoors in a cool place and out of bright sunlight to prevent it from overheating," explained Virgin in the message to users.

The broadband provider also recommended that customers put their routers central in their homes, and as high up as possible.

This means the signal will have the best chance to beam its way around the house.

Slow internet can be a pain, but there are some steps you can take to fix it (Getty Images/iStockphoto)

Something else that may help your internet to run faster is to check which devices are using it, as having too many connected will damage the speed.

Virgin offers its Connect App to help with this task which lets you see exactly what's going on - you can even pause smartphones and tablets from accessing the web if you don't want your children streaming films or TV late at night.

The simple task of switching the router on and off again is also great for fixing issues, and it's recommended you do this at least once every few months.

If you haven't refreshed your router then here's how to give it a reboot.

• On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in).

• Leave it off for about 10 seconds.

• Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in).

While you’re waiting, Virgin says it's a good idea to check over your equipment for faulty or damaged cables, which can cause problems with your network and slow down your internet speed.

It can take five to 10 minutes for the router to fully reboot, and you'll know it's back up and running when the white light on the front of the hub comes on.

Before you restart, it's worth letting everyone in the house know, due to the amount of time it takes.

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