Virgin Media customers are threatening to quit for alternative internet providers after the telecoms provider apologised for outages which plunged thousands offline on Tuesday morning.
Customers complained not only about the break in their internet connections but about frustration with the customer service they had received, too.
However, the issue did not last for long enough for customers to be issued with automatic compensation.
Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9.33 for each day their service is disrupted. However, this only kicks in after customers have experienced two days of disruption.
The telecoms provider said at around 11.30am on Tuesday that it had fixed the problems which first started at around 2am, according to data from Downdetector, a site which tracks outages.
However, at 5:25pm the company apologised again, saying some customers had “seen a repeat of an earlier issue”.
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