Millions of Virgin Media users are being warned if they don't reboot their routers they will miss out on a free upgrade.
Virgin announced last week that it was releasing an upgrade that will bring much faster upload speeds to its users. The change is being rolled out now but the boost won’t be applied until a full system reset has been performed.
Those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege once the router is turned off and on again, the Mirror reports.
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Virgin has confirmed its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to 104Mbps, six times faster than the UK’s average.
If you have either an M500 or Gig1 package here’s what you need to do now:
Customers who are eligible for the increase simply need to reboot their Hub by switching it off, waiting 5-10 seconds and switching it on again, or restarting it via the Virgin Media Connect app. Once completed, customers can also check their new upload speeds by running a speed test on the Connect app.
It’s worth remembering that a full reboot can take around 5 minutes so only attempt it when nobody needs to use the web.
Speaking about the changes, Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said: “As demand for fast and reliable connectivity continues to soar, we’re boosting upload speeds for millions of our broadband customers at no extra cost.
"In the last year, we’ve seen record upstream demand on our fixed network as a result of more people regularly working from home, using video calling apps and new advances in gaming, so now more than ever we’re laser focused on offering our customers a service that supports them now and in the future.”
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