Once again, United Airlines (UAL) finds itself in the news.
Its been a busy week for the airline, which has announced ambitious plans to double its number of passengers in the next few years. United has announced plans to expand into Denver and has begun rolling out a new Live Updates program.
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But now United finds itself trending for a reason that its likely not going to be pleased with.
In a TikTok that is currently going viral, a woman who claims she is currently recording live from a United Airlines flight to Chicago alleges that her fiancé was moved from a first class seat "booked fair and square" to coach so "part of the crew" could "sit in first class instead."
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The woman then says, "I understand that the crew works really hard. However, we booked these seats ahead of time, and this is not fair. This is not customer service, This is ridiculous."
While TikTok, which was recently banned in Montana (though a legal challenge is widely expected), is commonly thought of as an app used by teenagers for viral dance challenges and make-up tips, in recent times its also become a resource people use to lodge customer service complaints against a variety of companies, much like the way Twitter is used for the same.
The Street has reached out to United Airlines and will update if a response is issued.
Update: United Airlines gave The Street the following response through a representative.
"To provide the required room for crew members to rest during the flight, we had to reassign two customers who were originally ticketed in Polaris to Premier Plus seats instead. We understand this is frustrating for our customers, and we refunded the price difference for the seats and offered each customer a $1,500 certificate for future travel."
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