Ulster Rugby CEO Jonny Petrie says he shares the frustration of supporters after the club's season ground to a shuddering halt on Friday night - but insists he won't tolerate any online abuse.
A 15-10 defeat to Connacht crushed Ulster's quest for silverware, their United Rugby Championship campaign ending in disappointing fashion at Ravenhill.
It has been a turbulent season for the province, a year punctuated by reports of changing room unrest, and fans calling for head coach Dan McFarland to move on.
Read more: Ulster Rugby post-mortem starts as fans slam 'mediocre' season
A summer of reflection and potential change lies ahead at Ravenhill, and Petrie says open engagement will continue with fans over the coming weeks.
But Ulster's CEO insists any online abuse will not be accepted as he looks to keep supporters informed of developments.
He said on Twitter: "I can understand the disappointment of Ulster Rugby supporters after Friday - I 100% share in that. It’s been a tough season on many fronts, but there’s also lots for us to be proud of.
"Hopefully people will recognise that I want to continue to be open and engage but I think it’s also OK to take a step back from social media at times, particularly when abuse has been pretty bad on quite a few occasions this season - I won’t accept it.
"Lots to talk about, I know - I’ll be doing just that in the next couple of weeks."
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