The UK's highest-rated Uber driver has revealed his secrets to success after completing more than 67,000 trips. After seven-and-a-half years working for Uber around Manchester, Michael Quinn, 73, has received the most five-star ratings of any driver across the UK.
One recent trip saw dedicated Michael drive a university student who had suffered a suspected heart attack to hospital when it emerged an ambulance would take 45 minutes. Michael, who received an Uber Hero Award on November 1, says the secret to his success is simply getting customers to their destination "as soon as possible and as comfortably as possible".
Michael, who claimed the title ahead of more than 85,000 Uber drivers across Great Britain, says that he enjoys being able to "enhance" a stranger's day.
"You're meeting people from all walks of life - different ages, different backgrounds, all with hopes and dreams in their lives and aspirations and worries and anxieties," Michael said.
"It's marvellous to get feedback from complete strangers with you for such a short time and yet you're able to enhance their day in that moment of meeting them.
"(I get) comments like, 'Thank you, Michael, for getting me to the train on time,' and 'Yes, you are the best driver in the city!'
"It's a great profession."
Michael was born in Liverpool but has spent most of his life in Manchester, and now lives alone just 10 minutes outside the city centre.
Having previously worked as a taxi driver before he joined Uber, he now averages approximately 200 trips in his six-day working week, starting at 6am and finishing around 8pm.
Michael has provided some tips and advice on how to be a great Uber driver that he has learned over the last seven years.
"Your opening words are crucial," he said.
"So are your closing words.
"Speak whenever you need to speak or what have you, but it's mainly to make sure that person gets to where they are going from A to B as soon as possible and as comfortably as possible."
He added that keeping a positive attitude and ensuring your vehicle is clean and tidy can also help to boost in-app ratings.
The Uber driver was recognised for his momentous amount of trips and top ratings from customers recently, when he received an Uber Hero Award.
"It was a very proud time in my life, actually," Michael said.
"It was very, very humbling – I just get on with my work and that's good enough for me, and to be recognised is really fantastic.
"I think everyone has milestones in their life and certainly this is one for me."
Recalling the dramatic incident where he drove a university student who had suffered a suspected heart attack to A&E, he said: "The nearest ambulance was 45 minutes away.
"The university rang an Uber and I was there to take him to an A&E as soon as possible.
"And keep him calm – because he really was so worried and panicking."
Michael said he was able to keep the young man settled before safely seeing him into the hands of hospital staff at Manchester Royal Infirmary.
His journeys have also featured moments of "beauty" which he said have stayed with him.
"I always remember this couple I picked up a long time ago now, a very young couple that had just gone to the chippy," Michael said.
"It was a Saturday night about eight o'clock, and their evening was going to be in front of the fire with their fish and chips, and each other.
"It's always been with me, that experience… how beautiful to see – they had nothing, but they had each other."
Michael was honoured as Uber celebrated 10 years since it first launched in London – when just 69 drivers worked for the company.
Alongside data on the most trips and highest ratings over the last decade, Uber’s busiest day in the UK was revealed – December 14 2019 when over one million rides were completed in 24 hours.
The app's top visited destinations and cities in the UK include New Station Street in Leeds, London King's Cross, Manchester Piccadilly, Birmingham New Street and Victoria Station, London.
Uber also confirmed its longest journey taken by a passenger – a six-hour, 438-kilometre trip from Heathrow Airport to Loch Lomond in Scotland.
A North West Ambulance Service spokesperson said: "Emergency services remain under significant pressure, and we are working hard to ensure everyone who needs an ambulance gets one as quickly as possible.
"However, we must attend to the most life-threatening conditions and injuries first, and this can mean some patients are waiting longer than we would like.
"To be as transparent as possible about the pressure we are facing, we offer estimated times of arrival, which allows patients to consider making alternative transport arrangements to the hospital, as happened in this case.
"If this is not possible, an ambulance will frequently arrive sooner than advised.
"We are grateful to patients for considering alternatives for non-urgent health concerns, including NHS 111 online, GP or local pharmacy, which helps us keep our ambulances available for other patients' emergencies."
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