A woman from Nottingham has opened up about her nightmare holiday where she endured neighbours from hell and men "looking for a fight" at their hotel room door.
Jayne Gelder, 50, and her friend were hoping for some autumnal sunshine when they booked to go to Ayia Napa in Cyprus from September 30 and October 7, via travel agency TUI.
The pair booked to stay at the Anmaria Hotel on an all-inclusive basis as they treated themselves to a getaway retreat on the Mediterranean island, despite knowing that it was "a party capital".
Jayne said the hotel was nice, and they were pre-warned of the music around the pool. But, the holiday turned into a disaster due to the behaviour of the staff and holidaymakers at the resort.
She added that the food was "disgusting" and that she was greeted by a rude staff member, with no-one from the hotel helping them take their luggage to the room.
However, things got worse as she noticed lads inhaling from balloons next to the pool, where young children were playing.
Jayne told NottinghamshireLive : "We sat on the balcony and there were two guys around the pool where kids were as well, and, you know when you do those gas cannisters into balloons and inhale it? I said to my friend 'Am I dreaming? What I am seeing?'.
"They were sat there inhaling what was in the balloons. Then they were throwing the cannisters into the bush behind them, and the balloons were just on the floor around the pool. This is just unbelievable."
She discussed another incident at the end of her holiday where her neighbours were "offering everybody out" for a fight in the early hours of the morning from their balcony. It included threats to "shank" other hotel residents and that they would "poke your eye out with a plastic fork."
The disruptive person was shouting to people to come to his room if they wanted to fight. However, he mistakenly shouted Jayne's room number instead of his own.
She added: "I said to my friend 'This is great, isn't it? ...you know what's coming next, some idiot is going to be knocking at our door'."
This led to five angry men knocking on Jayne's door on two separate occasions in search of the "idiot", before she defused the situation by telling them to return to their rooms, which they did.
Jayne also rang reception - but to no avail - before requesting to transfer hotels.
However, TUI only offered another hotel on a half-board basis, offering breakfast and dinner, meaning Jayne and her friend would have to pay for her drinks and lunches for the remainder of the holiday, adding to the overall holiday expense.
A spokesperson for TUI told NottinghamshireLive: "We’re concerned to hear about Ms Gelder’s experience in Cyprus. The safety and security of our customers is our number one priority, and we are currently investigating this further with the hotel.
"We will be in in touch with Ms Gelder directly to discuss the concerns raised."
