The travel industry has been hit with chaos over May half term.
Flights all over the country have been cancelled as the travel sector continues to struggle with staff shortages. Around 34,000 TUI passengers hoping to fly from Manchester Airport over the next month will have their holiday plans crushed.
The travel operator say they have taken the drastic step in a bid to help resolve the "issues" which have caused flight delays, cancellations and baggage problems in recent days. Passengers flying from Manchester Airport have been met with hours of delays, abandoned flights and disruption.
READ MORE: Reasons behind Manchester Airport's delays, cancellations and huge queues
It is important to know what actions you can take if your flight is cancelled, delayed or lost amid the travel crisis. We have included a breakdown of Jet2, which hasn't cancelled any flights, and TUI's flight cancellation policies below - as Leeds Live reports.
TUI
If a flight is cancelled by TUI or delayed by three hours, the airline advised customers to "speak to staff at the check-in desk or boarding gate to see information that states what your rights are when it comes to things like compensation or assistance." Lost or delayed baggage will require passengers to fill out a PIR and call the number on the form. The airport will have to be contacted for the first five days of baggage tracing.
If your bag has been missing for six or more days, TUI says to call its Baggage Services Department on 0333 577 0300. TUI says if a passenger wishes to file a claim, passengers cannot claim from both a travel insurance provider and TUI, it has to be one or the other.
Jet2
Jet2 says on its Frequently Asked Questions (FAQ) page, it will refund all cancelled flights if they are unable to find a suitable alternative. This will be made to the original payment card. When it comes to delayed or lost baggage, Jet2 has a number of policies. Aggrieved passengers will have to fill out a Property Irregularity Report (PIR) and can check the status of their lost baggage.
The airline makes promises to deliver a delayed bag to a hotel or home with help from a courier who can arrange a preferred delivery time. Staff will need a mobile number to contact. If the baggage is not found after five days, Jet2 advises passengers to contact Central Baggage Services. Jet2 also leave email address LostBaggage@jet2.com to contact if you're not pleased with its service.
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