A banking error has seen customers being left with emptied accounts or being overdrawn through no fault of their own. Those who have accounts with TSB have expressed their frustrations, with one customer saying it has left him ‘penniless’.
The bank has said that it is aware of the issues which have led to duplicate payments. TSB added that they were ‘working hard’ to resolve the problem.
A spokesperson for TSB said: “We’re aware that some customers are experiencing issues with duplicate payments – we’re working hard to fix this and will refund customers as soon as possible. We’re sorry for any inconvenience this has caused.”
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TSB customer Paul Clarke told the Manchester Evening News: “TSB bank has overnight taken ‘duplicate’ transactions from March 2 totalling £60 leaving me penniless.”
Meanwhile customers vented their frustrations on Twitter, North Wales Live reports. @Desp86 said: "Hello @TSB any chance of you giving me my money back? It would be very helpful."
@theindigosystem said: "@TSB you have charged me twice for payments I made earlier in the month and I’m now left broke you owe me £118!!! I have someone coming to collect money today for a debt and if I don’t have it I’m screwed please help."
@nicdaly82 said: "@TSB I am down a fair bit of money this morning and I’d like to know what’s going on?"
@Soxthewavingcat said: "If you bank with TSB in the uk check your account this morning it seems they have duplicated transactions from 2nd of March I myself effected [sic] by this but a search of TSB on Twitter shows many more please RT."
@edexup said: "TSB - what’s going on - you’ve sent me a text to say I’m overdrawn - when I check my account I can see 6 transactions that you have processed TWICE. Well ???? The usual TSB chaos!!!! SORT IT OUT !!"
@jerrard_craig said: "@TSB I can’t believe you have completely wiped my account this morning. Petrol is expensive enough and my cards been declined due to taking all my payments from the 2nd of march out!! I hope we are getting compensation for this!!!!"
@Lee_Shelli said: "Called the customer support number to be told I'll have to apply for an overdraft (which I've never had) as I've been left with less than £2. Not acceptable at all!"
