Customers have taken to social media to express their concerns after a TSB Bank error saw payments duplicated, with some customers reporting that hundreds of pounds have been taken, while others have been pushed into overdraft. The bank urged people to check their accounts after the malfunction occurred.
TSB tweeted: "We’re aware of some issues related to duplicate payments on some customers’ accounts. We’re working hard to fix these issues and will ensure customers are refunded for duplicate payments. We’re sorry for any inconvenience this has caused."
One customer was left "broke" after the bank duplicated her payment, reports North Wales Live.
@theindigosystem said: "@TSB you have charged me twice for payments I made earlier in the month and I’m now left broke you owe me £118!!! I have someone coming to collect money today for a debt and if I don’t have it I’m screwed please help."
@Desp86 said: "Hello @TSB any chance of you giving me my money back? It would be very helpful."
@nicdaly82 said: "@TSB I am down a fair bit of money this morning and I’d like to know what’s going on?"
@Soxthewavingcat said: "If you bank with TSB in the uk check your account this morning it seems they have duplicated transactions from 2nd of March I myself effected [sic] by this but a search of TSB on Twitter shows many more please RT."
@edexup said: "TSB - what’s going on - you’ve sent me a text to say I’m overdrawn - when I check my account I can see 6 transactions that you have processed TWICE. Well ???? The usual TSB chaos!!!! SORT IT OUT !!"
@jerrard_craig said: "@TSB I can’t believe you have completely wiped my account this morning. Petrol is expensive enough and my cards been declined due to taking all my payments from the 2nd of march out!! I hope we are getting compensation for this!!!!"
@Lee_Shelli said: "Called the customer support number to be told I'll have to apply for an overdraft (which I've never had) as I've been left with less than £2. Not acceptable at all!"
For more stories from where you live, visit InYourArea.
