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Glasgow Live
Glasgow Live
National
Sophie Buchan

TSB customers fume as many left in overdraft and unable to buy essentials as duplicate payments taken from accounts

TSB customers have been urged to check their bank accounts after a blunder left some people with less money in than they went to sleep with.

The bank, who have around five million customers, have confirmed that a "small" number have been affected after duplicate payments were taken - reportedly on March 2.

As a result, customers have said that they have been sent into overdraft and cant spend a penny with TSB confirming they will ensure the issue is fixed as soon as possible and prevent changes if they have have gone over.

READ MORE - Baby girl died hours after doctor told worried mum 'it's just a virus'

A TSB spokesperson said: "We’re aware of some issues related to duplicate payments on some customers’ accounts.

"We’re working hard to fix these issues and will ensure customers are refunded for duplicate payments. We’re sorry for any inconvenience this has caused."

In another tweet they said: "We’re sorry some customers have seen duplicate debit card transactions on their account today. We’ll be putting this right overnight tonight by reversing the payments."

Taking to social media to share their concerns one customer said: "Yeah but when??? That’s my PIP money gone!! Being resolved some time doesn’t help me feed my children or get them to school. Hospital appointment cancelled...sorry doesn’t cut it does it."

Another added: "Need timescale on when this will be refunded I have bills to come out my account tomorrow and don’t want to be left overdrawn."

A third said: "So what happens if my account has been completely emptied because of this!!! I need to buy food for my one year old and now can’t, I also need to buy fuel so I can get to work! This is an absolute joke!"

Have you been affected? Let us know in the comments what has happened!

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