A top Glasgow hotel has issued a full refund to a customer due to 'ridiculously noisy' air conditioning which led to a bad night's sleep for a guest.
Adobe Hotel, located on Bath Street, in the city centre is a popular hotel with a high rating. However, they have received a negative review from a guest who stayed at the hotel who was unable to get any 'meaningful' sleep during their stay.
The guest who stayed at the hotel last month took to the popular reviewing website, Tripadvisor, to vent their frustration about the noise the air conditioning produced.
READ MORE: Lanarkshire carer struck off for string of 'abusive and neglectful' incidents
In the review by the guest which was titled 'Air con from hell' they also gave the hotel a one out of five.
The guest started the review by talking about their first impression of the room and said: "Really tired and dirty room which had an unpleasant smell.
"The air con was ridiculously noisy which the staff acknowledged and stopped any meaningful sleep. Would not return to the hotel."
Abode Glasgow responded, “We were sorry to read AJC’s Tripadvisor feedback on their recent stay and have already been in touch to provide a full refund.
"There was a temporary issue at the time with our air-conditioning, which was resolved three weeks ago. We value all feedback, and of the 1647 comments on Tripadvisor, over 65% rate ABode Glasgow as ‘excellent’ or ‘very good’, with for example, those either side of AJC rating the hotel 5/5 and entitled ‘My forever go to hotel in Glasgow’ and ‘Excellent’, but we note and act upon all feedback to ensure this positive experience is the same for all our guests”.
The hotel has received a few other one star reviews on Tripadvisor. However, the hotel overall gets some rave reviews and is rated four out of five on the site.
One person said: "As above, always my first preference when travelling to Glasgow! Superb location, clean rooms, unbelievably comfortable beds, friendly and helpful staff, and a great breakfast also! I tend not to stay anywhere else."
Sign up for Glasgow Live newsletter for more headlines straight to your inbox
With another person saying: "Spent two nights in this beautiful hotel. We could not find anything negative to report.
"It exceeded our expectations. The receptionist, manageress and staff overall were so warm, friendly and welcoming.
Room was beautifully furnished and comfortable. Wonderful breakfast topped it off."
READ NEXT:
Footage reveals decayed state of Glasgow's fire-damaged Campus nightclub
'Dangerous' Glasgow roundabout to be removed to ease congestion
Glasgow Airport incident sparks emergency response as fire crews surround plane
Glasgow Airbnb 'party flat' owner banned from listing amid neighbour misery
Armed robbery in Glasgow leaves staff 'shaken' as police hunt for raiders
