Mobile network provider Three has issued a statement after some customers failed to receive the emergency alert test on Sunday (April 23).
The government was trailing their new emergency alert system, which will be used in future o warn people about dangerous situations, such as floods or during terror attacks. It was set to be tested out nationwide on all mobile phones that are compatible with 4G and 5G.
However, there was some confusion after many customers using the Three network complained that they did not receive the alert at all.
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Three later addressed the claims in a tweet, confirming they are now working with the Government to ensure it doesn't happen when the alert system is eventually introduced.
The post said: "We're aware that a number of customers have not received the test alert. We're working closely with the government to understand why and ensure it doesn't happen when the system is in use."
Twitter user Rob Freeman said he did not get the alert on Three, while Harry Askham replied: "Also on Three, no alarm. Guess that's it. Amateur hour!"
"I’m just a Three customer, standing in front of my phone, asking it to emergency alert me," tweeted Emily Barwise. While user @petalsforrachel added: "Anyone else on an iPhone not had the alert??? My pal with a Samsung got hers but the Three iPhones here have nothing."
There was further confusion among mobile phone users on Sunday as some others reported receiving the alert minutes before 3pm.
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