Older adults over the age of 65 spend an average of 20 hours a week online, research has found – but three in ten (29%) still find new technology overwhelming or complicated.
A survey of 1,000 adults, aged 65 plus, revealed their limits when it comes to technology – with nearly two-thirds (64%) saying they feel comfortable using WhatsApp, while 65% are likely to have a Facebook account.
And almost all adults in this age bracket (91%) are regular users of a mobile phone, while 56% use tablets.
However, other social media platforms can leave them baffled, with just 12% saying they could confidently navigate TikTok, while 16% have an Instagram account – and only 2% use Snapchat.
Four in ten said they feel held back when it comes to technology due to not having been shown how to use something.
And 19% believe they would be more inclined to build their confidence with digital tech if they had someone to teach them how to use it.
The research was commissioned by BT Group, which is aiming to get thousands of older people clued-up on technology.
Spokeswoman Victoria Johnson said: “Technology can open so many doors. At BT Group we’re working with UK charity AbilityNet to deliver more than 1,000 group and one-to-one training sessions to those who need it most, in regions across the UK.
“Technology is no longer a take-it-or-leave it proposition, it is a fundamental part of life, and older people should not be left behind.”
The research supported the argument that older people tend to struggle with digital technology, as just 13% rated their ability as “very good”.
And only one in 20 strongly agree they try and stay up to date with the latest digital technology trends and advancements.
Nearly a tenth (8%) are online for under five hours weekly, according to the OnePoll.com data.
And if they needed assistance with something digital, over half (52%) would ask their kids for help – although 5% would just give up.
However, 57% say they would like to be better at using and understanding digital technology.
Victoria Johnson added: “For younger people – especially those in the Gen Z demographic, or younger still – tech has been a part of their lives forever.
“Many will have grown up with the internet, smartphones, and streaming services from the day they were born.
“These are huge digital advances that people born decades earlier will have to make big adjustments to – so it’s no wonder there are still gaps in their knowledge.
“Our new Senior Skills programme aims to help close this gap, and get the older and digitally excluded generation feeling more tech savvy.”
Sarah Brain, spokeswoman at AbilityNet, said: “This research continues to show the need for support for digital skills for the older generation, to ensure they feel equipped and confident to manage their day-to-day lives and stay connected to the outside world.
“We’re thrilled to be supported by BT Group to deliver this digital skills training and help bridge the divide.”
If you know someone who needs digital skills training, call AbilityNet on 0800 048 7642 during office hours, or email enquiries@abilitynet.org.uk.
